Van Cleef & Arpels (New York - Hudson Yards)

Thank you Hudson Yards Team! My recently encountered the store on 5th Ave and Madison, and unfortunately, I did not experience the elevated level of service I had hoped for. There is definitely room for improvement in that area. However, my experience at the Hudson Yards location was absolutely exceptional. From start to finish, the service was seamless and perfect, showcasing the true meaning of excellent customer care. I was in search of a gift and called twice, a month apart, each time speaking with Christian. He was incredibly helpful, patient, and professional, and because of his outstanding service, we arranged an in-store appointment. When I arrived, I was warmly greeted by a gentleman in a white shirt by the door, who went out of his way to make sure we were comfortable and even offered us sweets while we waited. Christian then introduced himself in person, ensuring we felt well taken care of as we browsed. Marissa, who assisted us further, truly embodied the elevated service. Her communication was spot on, and she patiently explained the value and craftsmanship of the jewelry, which made the experience even more enjoyable. I highly recommend the Hudson Yards store and the amazing team there. They truly made our Valentine’s Day Gift extra special, and their dedication to customer care is unmatched.

Best VCA location in the city! The experience at VCA Hudson Yards is made special each time solely because of my sales associate, Yuliya. She goes above and beyond at every appointment to accommodate me and the various guests I bring along, sharing her expert opinion and advice on what would look best for what we’re looking for. She is patient, professional and embodies the class, elegance and sophistication associated with the brand. We’re always treated like royalty here and I couldn’t recommend it (and Yuliya) enough to all interested in VCA pieces.

Today, I came here to purchase a gift for my girlfriend. The store’s location inside the mall made it easy to access, and the staff provided excellent service. I would like to especially thank Day Le, the manager who assisted me with my purchase. From the initial greeting to the entire buying process, he made me feel like I was receiving top-notch service, and I was extremely satisfied with his assistance. (This was in stark contrast to another New York store I visited earlier in the day, which was chaotic and had poor customer service.) When leaving the store after my purchase, the warm farewell from the staff made me feel confident that I had made the right decision by shopping here. In the future, I look forward to making more purchases with Day Le and the wonderful team at this store.

I absolutely love this Van Cleef & Arpels location as well as the people working here! Julia is my sales associate and she is an absolute pleasure to work with! The people always treat my family and I so wonderfully. We always get seen at our appointment time and never have to wait. We are always greeted kindly! Julia spends as much time with us as we need, never rushing us. She always manages to get us everything we want and is so hard working with lovely taste herself which helps when opinions are needed for us! I absolutely recommend using this location as well as having Julia as a sales associate! 10/10

I do not recommend anyone come to this branch of Van Cleef. The staff is extremely unhelpful. I happened to visit at a busy time so the front told me they'd call me back in about an hour if a sales rep became free. When I inquired about the waiting process and chances of being called back, they became extremely rude and condescending. They refused to provide any clear information, and I never received a call back. The door person also never once came near the door when I was entering and exiting. If considering Van Cleef, take your business to the nearby Flagship branch (or elsewhere) which has much more professional staff. It's a shame this beautiful location has such poor customer service.