20 Hudson Yards Suite 131A, New York, NY 10001, USA
Frank and Linda at the Hudson Yards boutique were wonderful! They were attentive, accommodating, and extremely kind. They helped me with my dream watch purchase for my birthday and I couldn’t be more grateful. Looking forward to returning!
For those searching for a "Jewelry Store Near Me" offering luxury jewelry and designer watches in New York City, BVLGARI is located at 20 Hudson Yards Suite 131A, New York, NY 10001, USA. You can reach them at (646) 979-8760 or +1 646-979-8760.
BVLGARI is a renowned luxury brand offering a wide selection of high-end jewelry and watches. The Hudson Yards boutique has received mixed reviews regarding its customer service. While some customers have had exceptional experiences, others have reported significant issues.
One customer praised the attentive and kind service provided by Frank and Linda, who helped them purchase a dream watch. This positive experience highlights the potential for excellent service at this location.
However, another customer reported a disappointing exchange experience, citing rude and unprofessional behavior from a sales representative. This customer also mentioned that Jacopo provided excellent service initially. This indicates an inconsistency in customer service quality.
Key features and potential benefits include:
Potential customers should be aware of the mixed reviews regarding customer service. While some have had positive experiences, others have reported significant issues. It is advisable to carefully review the store's exchange policies and maintain clear communication throughout any transaction.
If you're interested in luxury jewelry and watches, BVLGARI in Hudson Yards offers a selection, but it's essential to be mindful of the potential for inconsistent customer service.
20 Hudson Yards Suite 131A, New York, NY 10001, USA
Get directionsFrank and Linda at the Hudson Yards boutique were wonderful! They were attentive, accommodating, and extremely kind. They helped me with my dream watch purchase for my birthday and I couldn’t be more grateful. Looking forward to returning!
Feb 12, 2025 · Nicole SunVery disappointed at the exchange experience. I bought my first 3 pieces of jewelries while I was in japan and loved their service there, great times through and through. So I decided to come in again to buy another ring and bracelet as anniversary gifts, and decided to make it a surprise. I was told I could come back for an exchange any time within 30 days for a different size so I went home happily with it. Also, shoutout to Jacopo who hosted me really well and held great conversations while trying on the jewelries, he had amazing personality. The next day I decided to come in for an exchange as the ring was slightly too tight, except this time the sales was being really rude and said we cannot exchange it as it’s already worn. While I was surprised and said the sales mentioned nothing about it yesterday, he said: “it LITERALLY says right here”, and pointed at the receipt, refusing for an exchange. During the whole purchase experience, they could’ve either told me in the beginning that the ring cannot be worn if I wanted to exchange, or they could’ve told me nicely that unfortunately an exchange is not possible without being rude, but they decided neither of it would be a better decision and leave me with now a slightly tighter ring. Would not come to this store again given how unprofessional and rude the second sales was. Be mindful when you come to this store. Either make the decision on sizes spot on, or read the receipt and not being attacked like me.
Mar 04, 2025 · Sophie zhangWe had a wonderful experience at this store. Jacopo surricchio was super helpful and patiently answered all of our questions. He explained the differences between various models and gave us price difference for us to make our decisions. He offered us water and we felt great overall. Thank you so much and we will come back for sure.
Oct 26, 2024 · mahathi13Linda and Jasmin helped me a lot on my necklace selection. I love the way they recommending products and talking to customers. Will come visit again.
Nov 27, 2024 · G “Yvette”We had a wonderful service at the boutique !
Dec 07, 2024 · guy estragon
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