Pandora Jewelry

I had an amazing experience with Grace today! She took her time, she didn’t rush me, and she was patient. She was very knowledgeable and had great customer service. I had a bracelet from about 15 yrs ago and she helped bring it to life with her great suggestions. I can’t wait to see her again!

Went here today to buy pandora charm for my sister. The girl that was working on the floor had a terrible attitude from the get go. There was literally no one in there and she didn’t even want our business. My sister politely enquired about charm pricing and she said: “it’s the same price everywhere in NYC plus tax”. We literally walked out so that she could stand there by herself and continue looking miserable!

I came in to buy a birthday gift for my friends. I wanted to purchase birthstone rings, but couldn’t remember the stone color for the month. The associate assured me that she had a chart for the stones, and could find the stone for the month. I was sold two rings in the wrong birth stone color, which I had to find out about online! And it was final sale. Highly disappointed!!! Plus associates talk about customers in their faces. Very unserious staffing

Had the most incredible experience as a customer here. I was welcomed and treated with dignity and respect but at the same time I felt like I was part of the group. I would never be treated like that back to my country where they would just laugh at a man that wants to buy a bracelet for himself. Would always come here to get my charms and other products since I live in Queens just across the bridge. Thank you so much girls.

Worst experience!!! My boyfriend had bought me necklace as a present and he paid full cash payment. It was $1469.81. I didn’t like it and came to return. I was being told that pandora cannot exceed over $500 cash , therefore I will get the remaining balance on check. When I told since I made the full payment in cash and it’s within 30 days with original receipt, I should be getting full return payment back in the form of the original payment which was CASH!!! Also, that’s what it says on the original receipt that within 30days, the return will be given in its original form of payment or check!!! The associate tells me since it’s over $1000, they can only give me $500 cash and remaining will be on the check. I agreed. Again, the associate calls someone possibly manager, and she tells me actually since it is over $1000 , the only return they can do is via check and it will take 30 days. So at the end I am like OK!! Later, the associate says since it was your boyfriend who bought it, he would need to come in to verify the customer information and then they can process the return!!! I would understand if the payment was made through his card to verify with his ID but it was done via cash!!! Overall, I was not pleased with the customer service on how they handled my return as they do not go by their own policy that states, return will be done in the form of the original payment. The associate didn’t seem to be knowledgeable on how to handle it as she had make couple of calls and had me to wait over 30mins!!I unfortunately it will be my last purchase from pandora!!!