VRAI New York

My experience at VRAI was honestly fantastic. Jessica was amazing throughout the whole process—she helped me pick out the perfect stack of rings and even worked with me to design a custom piece that was exactly what I had in mind. She took the time to explain what a halo ring is, which was really interesting and helped me make an informed decision. I also really appreciated how VRAI made it possible for me to get a larger carat size without going over my budget. Plus, knowing the rings are sustainable and eco-friendly made it feel like a win all around. It was a relaxed and enjoyable experience, and I’m so happy with how everything turned out.

Unfortunately I did not have a great experience at all with VRAI. I purchased my fiancé’s engagement ring in January 2024, proposed in February and now it being September, we have had to get her ring repaired 3 separate times! Each repair took 3+ weeks and the final repair we got with a different jeweler because of the lack of confidence we had with VRAI. Anytime someone wanted to see her ring and it was being repaired - it was always embarrassing to have to explain what happened. Definitely NOT how you want the celebration of your engagement year to go. The platinum band bent out of shape each time which caused the diamonds on the band to fall out. (I can assure you she was not doing anything strenuous while wearing it - she was very careful and aware to not do so) The customer service team was very nice however put us through the same routine each time and when I asked for it to be escalated up they did not do so. They even admitted that the first time they repaired the ring it was not repaired properly. Please do your research prior to purchasing from here - you can also search on TikTok the many issues others have had with VRAI. UPDATE as of 9/12/24: Their new senior manager of client experience (Natasha) reached out to me directly. We went over the details of my terrible experience. She was very empathetic and wanted to make things right. She explained that they have recently added a new quality inspection to every piece of jewelry that is made/repaired by their jeweler. She also stated that she has been hired to ensure experiences like mine don't happen again (for everyone's sake I hope it doesn't). They ended up issuing a partial refund which we both thought was appropriate. I am updating my review from 1 star to 4 stars considering the latest resolution and new procedures in place with their company. If none of these repairs were needed initially, my review would be 5 stars based off of their response times and customer service.

My experience with VRAI was top-notch! Niraj Sheth not only made choosing a ring an very easy, fun and overall pleasant experience, but he also was very thorough in his follow-up and helped me a lot throughout the entire process. Truly first-in-class customer service!

I had a great experience at VRAI a couple of weeks ago while shopping for an engagement ring. Working with Kejah, I felt her bespoke approach quickly put me at ease, while her professionalism and subject matter expertise made the entire process fast and seamless. With these sentiments in mind, I felt comfortable making a purchase that same day and having received the ring in the past couple of days, am in awe as to how it turned out. For anyone with a vested interest in going the lab-grown route, I would highly recommend VRAI for a truly personalized and consistent end-to-end experience.

We had an amazing experience at Vrai thanks to Samantha. She was kind, patience and incredibly professional. Thank you Samantha for making our shopping for an engagement ring day a memorable one! We will definitively return. Customer service of Samantha’s caliber are a true asset to the company and makes you want to come back.