825 Washington St, New York, NY 10014, USA
My experience with the Nepo Baby manager (stepson of Anna herself, apparently) at this store has been horrendous. It has ruined the brand for me, which I had previously enjoyed for almost a decade. I bought an item online, and even though it was sold out, somehow I was charged. Nepo Baby reached out and suggested that ANNA could make a custom order in this case since they mixed up their inventory. Then followed months of poor communication. I called and emailed for updates and received no response. Even reaching out to general support lines gave zero result. Now, four months later, Nepo Baby has called to say that after trying their best, ANNA actually cannot complete my order and they have refunded the money. That's it, no other alternatives, nothing. The extremely poor communication throughout this process demonstrates a complete lack of consideration and integrity, at odds with their claim to have "attention to detail and genuine care for our customers". In the name of whatever you hold dear, prospective customer, go someplace that respects your time and actually appreciates your business.
For those searching for a "Jewelry Store Near Me" offering gold and silver jewelry in New York City, Anna Inspiring Jewellery is located at 825 Washington St, New York, NY 10014, USA. You can reach them at (212) 675-4330 or +1 212-675-4330.
Anna Inspiring Jewellery offers gold and silver jewelry options with nice and soft shapes. The store has received mixed reviews concerning its customer service. While some customers have reported excellent customer service and good prices, others have had significantly negative experiences.
One customer detailed a particularly frustrating experience involving a custom order and poor communication. This review highlighted issues with responsiveness, lack of updates, and an overall lack of consideration for the customer's time. This negative experience stands in stark contrast to the store's claim of having "attention to detail and genuine care for our customers."
On the other hand, another customer review mentioned excellent customer service and good prices. This suggests that the customer service experience may vary.
Key features and potential benefits include:
Potential customers should be aware of the mixed reviews regarding customer service. While some have had positive experiences, others have reported significant issues with communication and order fulfillment. It is advisable to exercise caution and maintain clear communication throughout any transaction.
If you're interested in gold and silver jewelry with unique shapes, Anna Inspiring Jewellery offers a selection, but it's essential to be mindful of the potential for inconsistent customer service.
825 Washington St, New York, NY 10014, USA
Get directionsMy experience with the Nepo Baby manager (stepson of Anna herself, apparently) at this store has been horrendous. It has ruined the brand for me, which I had previously enjoyed for almost a decade. I bought an item online, and even though it was sold out, somehow I was charged. Nepo Baby reached out and suggested that ANNA could make a custom order in this case since they mixed up their inventory. Then followed months of poor communication. I called and emailed for updates and received no response. Even reaching out to general support lines gave zero result. Now, four months later, Nepo Baby has called to say that after trying their best, ANNA actually cannot complete my order and they have refunded the money. That's it, no other alternatives, nothing. The extremely poor communication throughout this process demonstrates a complete lack of consideration and integrity, at odds with their claim to have "attention to detail and genuine care for our customers". In the name of whatever you hold dear, prospective customer, go someplace that respects your time and actually appreciates your business.
May 08, 2024 · J E.G.Gold and silver jewelry options. Nice and soft shapes, excellent customer service. Good prices.
Mar 14, 2020 · Mr. AntThis beautiful and unique jewelry is made in Vienna, Austria. Prices are in a higher range, but you are paying for European craftsmanship. Their designs are fresh yet timeless. I love their cord bracelets with a charm that make up a very subtle jewelry. Will be back at some point to maintain mine.
May 12, 2023 · Niki K.I have bought 3 items for my girlfriend over the past 2 years. ANNA makes beautiful jewelry but I couldn’t imagine a company with a worse customer experience. Staff inside of the meatpacking store are pretentious and standoffish, and all relations online are awful. I sent in a pair of earrings 8 months ago for repair for my girlfriend. After 8 months, I have received 2 wrong pairs of earrings and horrendous responses from the customer care team. The owner needs to get a grip and treat people with respect. Don’t buy from here. Beauty isn’t worth this type of treatment.
Jun 27, 2021 · Tom O'HaraHorrible experience ordering by online store. More than a month waiting…. A lot of times I called to store and never answered the telephone… two days ago at least one employee answered and he told me that it has a problem with my order… (they never called me back for let me know… ) he told me that he was going to send again my package and send and email with new tracking number… I have never received anything… this is a very bad service for a expensive products
Oct 19, 2023 · Irene DíazThank you for visiting our website! If you have any suggestions or thoughts, please share them—we value your feedback!
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