Jewelry Store Near MeNew YorkWestchester CountyWhite PlainsMaple Avenue
Westchester Mall, 2 Maple Ave, White Plains, NY 10601, USA
Nothing but disappointment from this “luxury” brand. I walked into this store on a Wednesday afternoon at approx. 1.45pm. There were 2 sales people, each one with a client. There was another staff with one of the sales woman, but when she saw me, she walked towards me and smiled, and asked how she could help. I asked if I could try on their perlee collection for sizing. I was told to wait one moment, and she comes back and asks if I am doing anything else in the mall as the next available slot is in 30 mins. (All the while looking me up and down to see if I can actually afford their $5k bracelet. 🙂 Little did she know I came in to try on the $5k bracelet for sizing, but was really after their $30k bracelet - to add, I wasn’t wearing anything designer). I responded to her “I came to the mall just to try on the bracelet, and I have to pick up my son at 3pm. I was in the area, if there is no free slots available I can just go to another store.” At this moment, one of the saleswoman frees up, she walks towards us, glances me up and down, and goes to the back. The original woman says unfortunately all of our sales staff are with clients at the moment, but if you have 10-15mins I can try to have someone help you. So I asked her, is the wait 30 mins or 10-15mins? At which point she became defensive and started to give me attitude. She was my reason for not parting with $30k, so I have to thank her. 1* from me for service, attitude, and I also didn’t think I needed to wear my Hermes head to toe for people to think I have money to buy their products.
For residents of the New York metropolitan area with a discerning taste for unparalleled luxury and exquisite craftsmanship, Van Cleef & Arpels represents the pinnacle of high jewelry. Nestled within the prestigious Neiman Marcus at The Westchester Mall in White Plains, NY, this boutique offers a rare opportunity to experience the artistry and heritage of one of the world's most celebrated jewelry houses. For those in the New York region seeking pieces that transcend mere adornment to become wearable works of art, Van Cleef & Arpels is a destination that promises sophistication and timeless beauty.
Van Cleef & Arpels is globally recognized for its poetic and enchanting creations, often inspired by nature, couture, and love stories. The White Plains location provides a curated selection of their iconic collections, from the beloved Alhambra motifs to the intricate Frivole designs and the breathtaking high jewelry pieces. While the brand carries an aura of exclusive luxury, the aim is to offer a refined and memorable experience for every visitor. Whether you are exploring a significant acquisition, admiring their legendary craftsmanship, or seeking a special gift, Van Cleef & Arpels invites you to discover the magic behind their creations. It’s an opportunity to immerse yourself in a world where dreams are transformed into dazzling reality, right here in Westchester.
Van Cleef & Arpels in White Plains is strategically located within the Neiman Marcus store at The Westchester Mall, specifically at 2 Maple Ave, White Plains, NY 10601, USA. This placement within a prominent luxury department store inside one of the region's most upscale shopping centers makes it highly accessible for residents throughout the New York metropolitan area.
For those traveling by car, The Westchester Mall offers excellent connectivity via major highways. It is easily reached from various points in New York City, Long Island, and throughout Westchester County, as well as from parts of Connecticut, using routes such as the Bronx River Parkway, the Cross Westchester Expressway (I-287), and I-684. The mall provides extensive parking facilities, including covered parking garages, ensuring a convenient and comfortable arrival experience.
Public transportation is also a viable option for reaching this location. The White Plains Metro-North Railroad station is a significant regional hub, with frequent train services from Grand Central Terminal in Manhattan and locations to the north. From the White Plains station, The Westchester Mall is just a short distance, accessible by local bus services or a quick taxi/rideshare. Being situated within Neiman Marcus at The Westchester Mall means that clients can enjoy a luxurious shopping environment with the added convenience of other high-end retailers, restaurants, and amenities available within the mall, making it an ideal destination for a dedicated shopping excursion.
Services Offered:
Features / Highlights:
Given the exclusive nature of Van Cleef & Arpels as a luxury brand, specific public promotions or widespread sales are rare. Their focus is typically on the unveiling of new collections, special limited editions, or invitations to exclusive client events rather than promotional discounts. Any special offers would be highly discreet and likely communicated directly to established clientele or through private viewings. For information on new arrivals, collection launches, or any exclusive in-store events at the White Plains boutique, it is recommended to directly contact Van Cleef & Arpels within Neiman Marcus via phone or visit the store in person. Building a relationship with a sales associate could also provide access to information about upcoming opportunities.
Contact Information:
Address: Westchester Mall, 2 Maple Ave, White Plains, NY 10601, USA
Phone: (914) 989-4941
Mobile Phone: +1 914-989-4941
For discerning locals in the New York region, particularly those in Westchester and surrounding areas, Van Cleef & Arpels at Neiman Marcus in White Plains offers an unparalleled opportunity to engage with one of the world's most prestigious high jewelry brands without the need to travel into Manhattan. While one review points to a potential misstep in initial service and perception, it's important to note that, as another review highlights, individual experiences can vary greatly, with some associates like Asha providing truly exceptional service and knowledgeable guidance. The brand's legacy of exquisite craftsmanship, iconic designs, and commitment to using only the finest materials ensures that any piece acquired from Van Cleef & Arpels is a significant investment and a work of art to be cherished for generations. For New Yorkers who appreciate the pinnacle of luxury, poetic design, and a distinguished retail experience, this White Plains boutique provides a valuable and convenient access point to the world of Van Cleef & Arpels. It's a place where dreams are transformed into tangible beauty, offering a unique and exclusive shopping journey right in your local area.
Westchester Mall, 2 Maple Ave, White Plains, NY 10601, USA
Get directionsNothing but disappointment from this “luxury” brand. I walked into this store on a Wednesday afternoon at approx. 1.45pm. There were 2 sales people, each one with a client. There was another staff with one of the sales woman, but when she saw me, she walked towards me and smiled, and asked how she could help. I asked if I could try on their perlee collection for sizing. I was told to wait one moment, and she comes back and asks if I am doing anything else in the mall as the next available slot is in 30 mins. (All the while looking me up and down to see if I can actually afford their $5k bracelet. 🙂 Little did she know I came in to try on the $5k bracelet for sizing, but was really after their $30k bracelet - to add, I wasn’t wearing anything designer). I responded to her “I came to the mall just to try on the bracelet, and I have to pick up my son at 3pm. I was in the area, if there is no free slots available I can just go to another store.” At this moment, one of the saleswoman frees up, she walks towards us, glances me up and down, and goes to the back. The original woman says unfortunately all of our sales staff are with clients at the moment, but if you have 10-15mins I can try to have someone help you. So I asked her, is the wait 30 mins or 10-15mins? At which point she became defensive and started to give me attitude. She was my reason for not parting with $30k, so I have to thank her. 1* from me for service, attitude, and I also didn’t think I needed to wear my Hermes head to toe for people to think I have money to buy their products.
Feb 21, 2025 · RYinAsha made the most pleasant boutique experience ever! She is extremely knowledgeable and attentive to clients needs + provides candid advice and suggestions that overall made it such a nice experience! Definitely recommend!
Dec 17, 2024 · Celine Ji LHere’s how my first experience at Van Cleef and Arpels went. I drove all the way from CT (2 hrs), to try on and purchase a bracelet I’ve had my eyes on for sometime for my birthday. I walked in overly joyous to only be treated as if I wasn’t a potential customer. I wasn’t allowed to look around at their products (all which I’ve never seen in person- only online), and was told twice to have a seat. The experience was very disappointing and I was confused as to why we were being treated that way. I felt like I was in the twilight zone. We left shortly after arriving. We walked around for a few minutes before finding a Tiffany’s and Company store and purchased a ring there. Day and Night experiences between the two stores. Tiffany’s was much more welcoming. I will be purchasing a Van Cleef and Arpels bracelet, but instead at the Boston location.
Jul 24, 2023 · Edith CamachoHorrible horrible horrible. Took 45min even with an appointment. The people there are slow and incompetent. It then took 30min to update my information in the system so she could ship my bracelet. Only so I can find out that she made a mistake and I had to go back to the store to pick it up. Another 45 min wait. Don’t waste your time. Go to the city, get your nice chocolate and glass of champagne and truly enjoy your experience. White plains store is not worth it.
Nov 04, 2023 · Thabata RibeiroAtrocious and condescending service. My husband bought me a gorgeous bracelet that I wanted to exchange for store credit as my lifestyle is too casual for the bracelet to get the wear it deserves. Two of the associates made comments to the effect of "how could you exchange such a gorgeous bracelet" which was none of their business. I reluctantly agreed to get it sized and then called them and decided against it. They told me they will issue a stop order. Stop order was never honored and bracelet was sized so now I cannot exchange it. I can't help but feel they did this purposely. I have been trying to get a hold of the manager and NOBODY will call me back. I was even hung up on while waiting for them to take down my name and number. Never have my husband and I been treated so appalling poor at a luxury house. They will never get another dime from us unless they make this right which they seem to have no interest in doing so. AVOID this location at all costs! Update March 2023: I have not received a phone call from the boutique. I’ve emailed the address you provided and called the number above and they said they cannot help us they handle orders through the internet and we will have to contact you directly. My husband left a voicemail yesterday. Please call him or I back. I would very much like this matter resolved. Update #2. The boutique called and offered us a full refund. We are pleased with the outcome and thank you for making this right!!!
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