Pandora Jewelry

Store was completely empty and associate was very unhelpful. I simply asked to exchange a ring that had 2 missing cubics inside. The associate immediately saw I had purchased Pandora Care and tried to defer me to file a claim over the phone instead of exchanging in-store. Then when I asked to have it exchanged in-store, she mentioned she would ask the manager and when she returned from the back office she said they were out of stock and to come back in 2 weeks to check again. (No help checking other inventory of nearby stores) I suggested an exchange for a different size to resolve the issue and the associate said her manager would only allow the same size to be exchanged. I won’t be returning to this location and wouldn’t recommend visiting. Such a bad experience but it’s in line with other reviews I’m seeing. Update: Called the number and have to drop it off to UPS and will receive a new ring in 7-10 business days. This is just standard policy, not sure what the additional warranty I purchased does. Sounds off still.

I had a wonderful experience with Leilani at Pandora! She was incredibly helpful when I purchased my earrings and necklace, providing great advice and ensuring I found exactly what I was looking for. When I later returned because my earring wouldn’t close, Leilani showed me what needed to be done without requiring a replacement. Her professionalism, kindness, and expertise truly stood out. Leilani is a fantastic employee, and I’ll definitely be going to her for all my future Pandora purchases. Thank you, Leilani, for your outstanding service!

I’ve lived in Manhattan for all my life and this was my first time visiting the soho location, i will say that i wont be going there again. My experience was not good, i wanted to make a purchase and i just decided not to due to no one assisted me. From the walk in no one greeted me, I had to walk up to the employees to ask for help(they were literally standing there talking to a friend). And after the gentleman helped me he quickly left my side before I could even ask him for help on a charm.

This Store is a mess and the workers are very unhelpful. I checked in 2 difs stores and they told me id find here 3 pieces of the charm i was looking for, but they said they didnt have (or refused to sell me, because they kept telling me they’d updated the inventory yesterday).

Raisa is an asset to this location. After experiencing a nasty sales person at the Lexington store, it makes people like Raisa stand out more. She is very jovial and no question is ever too much. She’s handles customers gracefully.