Cartier SoHo

I recently purchased a watch at the Soho Cartier and I had an amazing experience! I made an appointment with Andrea P. (whom I met in a previous visit) and she provided the best service I can recall in recent memory. She was very knowledgeable, hospitable, and friendly. She offered champagne, which I gladly accepted, & filled me in about the details of the timepiece. The best part of the entire experience is that although my purchase was not her biggest sale of the day, she matched my excitement and enthusiasm about being there and getting a watch I’ve wanted for a long time. I loved my time at Cartier and will recommend Andrea and this location to all my friends.

Fantastic customer experience today when I came in to drop off jewelry for engraving. The team took great care of my daughters - they ended up eating gold leaf cookies and drinking hot chocolate. I also forgot a shopping bag and the team called me to get me back to the store. Thank you to the Cartier team!

My visit to Cartier exceeded all expectations, thanks in large part to Roxanne's exceptional assistance. She not only helped us pick the perfect jewelry with her friendly demeanor but also provided invaluable opinions and insights, making the experience truly delightful. The entire Cartier team, from the security guard to the bartender, contributed to the warm and welcoming atmosphere. Their genuine friendliness added a personal touch to the visit. What sets Cartier apart is not only the exceptional customer service but also the breathtaking interior design. Every detail exudes modernity and cohesion, making it a visual delight. Having explored other watch boutiques and jewelry stores, Cartier's store design is incomparable, setting a new standard. I'm attaching photos of the location to this review because words alone can't capture how much I loved it. The beauty of the design is truly something to behold. Overall, Cartier provides not just a shopping experience but an immersive journey into elegance and sophistication. It's an easy five-star rating for a memorable visit.

Actually the best Cartier store in my experience. I walked in right before Christmas and Andrea P helped me choose size of watch and I tried on some other stuff. She was super nice and didn’t rush me. We had a great conversation and she helped me to decide. I didn’t buy anything cause I was choosing gift but my bf came back next day to grab what we choose with Andrea. She was super nice to him also. I did have not pleasant experience before in Cartier boutique on 5th last year and ended up buying from other brand. This time def amazing customer service and happy with what I got.

Worst location and experience I've had at a Cartier. Was excited to add another ring to my collection, but my first representative Elena was cold, rude, bothered, and uninterested. She didn't help me find what I looking for, and instead just told me to go to another store (which I did - 5th ave - and it was a much much better experience). At the new location, my rep of 13 years there told me it's become a trend of rude employees at soho sending clients to 5th. Do not recommend this location.