Marina Diamonds

BUYER BEWARE! If I could put zero stars I would. Sold me a Rolex at a Rolex price THAT WAS FAKE, sold us 2 Cartier iced out watches, one was fake and the other was not Cartier original movement, Audemars Piguet that the movement was not AP original! Sold us “natural diamonds” THAT TURNED OUT TO BE LAB DIAMONDS. Then pretended not to know and be shocked that she was a victim herself. Said she had no clue. How are you in the jewelry industry and have no clue?

A great experience. Good business!

We bought our wedding ring there and then on our anniversary we bought another ring. The rings were beautiful but the wedding ring had some issues with the smaller diamonds falling out. They repaired it. The second ring had similar issues with the small diamonds falling out. The second time we went there for a repair Marina was not very happy and made a statement that my wife needs to be more careful and not be so hard on the ring. My wife is 110 pounds and always takes her rings off when she is doing cleaning or anything else for that matter. Well Marina didn’t have anyone there to fix it so we left it with her and it took 6 weeks until we finally got the ring and it looked horrible. I took a picture and sent it to her and her reply was that is not the way they fix things. We considering the ring arrived today and I sent the photos immediately, how did it happen? So never again and I hope I can persuade someone to stay away. I just wish I could post a picture.

Love this place, I recently bought a necklace from Marina, the quality of the diamonds are like no other. When comparing prices on the block she had the best prices by far. The experience was amazing and I will definitely be going back to her for my furture purchases.

I purchased a ring from here over two months ago and have been trying to return it ever since. I have contacted numerous times and been misled and told to call back in a day or two so she can "figure things out with her managers" (although initially Marina who sold me the ring said she owned the store). Finally, get some response saying "give me a few weeks as cash is low in the store" (even though she said she sells over $50,000 worth per day during the initial sale). Finally, with my patience running out (and after calling the store ten times over three days to speak with Marina but to be constantly told that "she is not available or with a customer") I sent back the ring as she had alluded to before and apparently she rejected the shipment. Moreover, the appraisal she gave me was clearly false as it stated the diamond was F color (when in reality it was I) and that the clarity was VS2 (when in reality it was I2). I have no way of reaching Marina and hopefully she responds to this in some way! Otherwise, I do plan on taking legal action - but beware, this is a scamming store that lies, cheats and steals! I will keep the people here posted of any change but, out of principle, I am going to fight to get the money back even if it requires court or other legal procedures. Horrible experience in what is supposed to be a happy time! PS - I have filed complaints with the NYC Department of Consumer affairs and Chase Credit Card services to resolve this. Per the Department of COnsumer affairs guide: "Every written appraisal must state the standard of monetary value used (e.g., retail replacement). Persons engaged in the sale or appraisal of jewelry may not misrepresent the nature of an article of jewelry and must disclose that jewelry appraisals may vary as much as 25%. For sales of more than $75, very detailed sales slips must be given." PS - Ring was appraised for $9,600 dollars by seller and by third party for less than half of that!