Diamond Castle New York Inc

I recently purchased a beautiful watch from this family-run business, and I couldn't be happier with my experience! The staff were incredibly friendly and knowledgeable, patiently answering all my questions and helping me find the perfect piece. When I discovered a minor issue with the watch clasp a few days later, they went above and beyond to fix it free of charge, even though it was probably just normal wear and tear. They were determined to ensure I was completely satisfied, and their commitment to their customers truly impressed me. I highly recommend this store for their great service, unique selection of watches, and dedication to keeping their promises. I will definitely be back!

Got my wedding ring here! This might seem like a mixed review because one of the diamonds fell out…. expected I’d have to fight them about it… but when I went back, they replaced it for free in just a couple of days. They even said if it happens again they can remake the ring free of charge. Great service! Very honest and polite! I’m so grateful to them for taking such good care of my ring 💍

Shawn and Kathy are super kind, knowledgeable and professional. They provided incredibly high quality jewelry and service for extremely reasonable pricing. My wife and I are thrilled with the value of our purchase. Thank you to both Kathy and Shawn for your kindness.

I recently visited Diamond Castle on 47th Street, and I cannot praise this establishment enough. From the moment I walked in, I was greeted with warmth and professionalism, setting the tone for an exceptional shopping experience. The store itself is a treasure trove of exquisite jewelry and high-end watches. Each piece is displayed with great care, allowing customers to fully appreciate the craftsmanship and beauty of the items. The variety and quality of their collection are truly impressive, catering to a wide range of tastes and preferences. However, it was David's outstanding customer service that really made my vacation remember. I could see during my visit that he was genuinely passionate about watches and has a wealth of information about them. Without pressuring me to buy anything, David took the time to learn about my preferences and requirements before making wise recommendations. My search was fulfilled because of his meticulous attention to detail and desire to go above and above.

I recently had the pleasure of visiting Diamond Castle on 47th Street, and I was thoroughly impressed by the exceptional customer service provided by David. Not only was he incredibly courteous and attentive, but his knowledge of watches truly stood out. David took the time to answer all my questions, ensuring I had all the information I needed to make an informed purchase. His expertise and passion for timepieces made my shopping experience both educational and enjoyable. For anyone looking for high-quality watches and a genuinely helpful service, I highly recommend visiting Diamond Castle and asking for David. His professionalism and expertise will undoubtedly enhance your shopping experience!