Flawless Jewelry & Timepieces

Ed is excellent to work with! Great selection of watches and jewelry if you’re in New York this is a must stop!

I came in to buy my wife a watch. I spoke with Eddy. He was very professional and never pushy. I feel that their prices are fair and they have a great selection. Still a great buying experience! The watches are in great shape and the prices are reasonable. Ed’s a good man.

After a promising start, I had a less then flawless experience with this business. I usually don’t write bad reviews, but this experience was so poor I feel compelled to warn those thinking about doing business with Flawless. What is so disappointing about this experience is the fact that, prior to this and unbeknownst to them, I had referred several people to them back when Greg Yuna was the face and mouthpiece of the business. Anyway, what I wanted was fairly simple - I have two beautiful 22k gold coins (one was an ounce while the other was a 1/10 of an ounce) that I wanted to frame in diamond bezels. My first contact was with Eddie the dad (not sure if that’s he’s actual name). We agreed in regard to what I would receive, but never finalized a price as he said he needed more time to be certain. For that, he promised me that I would receive a phone call within a day or so regarding the same. Needless to say, that didn’t happen (based on the experiences of the people I referred, that part of their business model is typical and one should not expect a phone call within the promised time frame). Two days after, I called them and spoke to Eddie the son (this, I’m confident is his name) and sh*t started to take a turn for the worse. Eddie the son does not speak with precision and is easily offended when challenged. For example, I asked him, “When do you think the pieces will be ready?” He flippantly replied, “I don’t know next week maybe.” I replied, “Oh, so they’ll be ready on Monday?” He responded, “No, not Monday, you just came on Wednesday.” Laughingly, I reminded him that, “Monday starts the week. I’m calling because your dad said someone would call me. No one has and I don’t know what your final proposed price is, when it the items may be ready, or anything thing one would expect to know walking into a sight unseen transaction.” Disclaimer: Part of the problem lies in the fact that his father and I had a different conversation in the above regards. I don’t know what he knew or didn’t know and don’t care since he was too arrogant to ask for understanding. Anyway, that conversation ended with even less clarity then I had when I called. However, I was still hopeful that it would work out as their work is generally good and the preliminary price fair. The next day, on top of the information I still needed, I called to ask that I be shown the work before the coins are put in. Although I think the job is relatively easy - all they are doing is setting diamonds in a pre-fabricated bezel - I was still very particular about the size, color and clarity of the diamonds I was going to be paying for, which of course, this diamond district jeweler believed was beneath him. It seems that he could care less about things like customer service or articulating his process like most business people. Instead he acted as if I was annoying him and actually insulted me in a very passive aggressive way. Recounting it word for word would be taking you into the weeds and unnecessary for understanding. The total breakdown came when he suggested that I may not be able to get my money back when I told him to forget the whole thing? Beyond annoyed at this point, I assured him that I’d be there in 30 minutes to get my money back. 30 minutes later, I got my money back (while I was on my way he called to tell me that I would be able to as if there was any other option). Other than, “Oh, it’s you,” “Count it,” and my reminding him to return my coins, no substantive words were exchanged. The thing I’ve learned about people like this is that, while they are happy to accept your hard earned dollars, they do not respect or appreciate your business. They think we are all rappers, athletes, drug dealers or strippers who don’t have the right to ask questions, the sense to know what to ask for or what they should expect in return. I’m just glad I made it out without a confrontation. Oh well, back to ifandco.

The king of watches he's got what you need and is the best In the diamond district don't waste your time looking or going to others flawless as the stock ready and you will get the best price and outstanding service highly recommended he's the best in the NYC

Eddie and his dad were amazing. Great customer service. I will be buying all my jewelry from them going forward. Thanks guys