Twin Jewelers ico

Twin Jewelers

Jewelry Store Near MeNew YorkWestchester CountyEastchesterMill Road

5 Mill Rd, Eastchester, NY 10709, USA

3.0

Not for watch repairs whatsoever. I really try not to post negative reviews, especially about a small business, but I could not stay silent and let someone else make the same mistake I made. While this is an excellent jewelry store, it is not a place you should send any watches for repair. The ladies at the front are extremely kind and helpful, however their watchmaker is not professional it seems. I brought in a simple Swatch that needed a new crystal. After one and a half months of asking for updates I finally got it back. A few things I noticed and I attached photos for some reference. The crystal was smaller and ruins the watch. The bezel was glued so poorly, please photos of how sloppy and uneven it is. When I was first called to pick it up I noticed the bezel was upside down. Now the watch is a chronograph and any watchmaker should find it extremely easy to accurately place the bezel as the 60 is always at the 12 hour mark. The 60 on the tachymeter bezel was at the 7 hour mark. Now any serious watchmaker should find that extremely easy in my opinion. I got the watch back again and I noticed that again the 60 is not accurately placed. It is slightly off the 12 hour mark, photo is attached. I noticed this when I picked it up, but I decided just to take my watch and say thank you as I was afraid of any more damage that the watchmaker might cause. This is a really sentimental watch to me, and I am very disappointed that I trusted them twice with it and it was done incorrectly, and I will have to take it to a proper watchmaker to repair this and it was time and money wasted. Extremely frustrated, angry and disappointed. Do not take a watch you care about here. UPDATE: I just took the watch to two other watchmakers, and once they saw the work, both said that they could not fix it ultimately deeming the watch no longer fixable because of the glue. So again, if you have a meaningful watch, that is important to you and has sentimental value I strongly recommend you stay away. Update 4/9. Fifth watch maker I’ve went to. Watch is not fixable whatsoever after the amount of glue used.

Clyde H
  • Overview
  • (914) 961-8946

Hours

Monday Closed
Tuesday 11:00 AM - 6:00 PM
Wednesday 11:00 AM - 6:00 PM
Thursday 11:00 AM - 6:00 PM
Friday 11:00 AM - 6:00 PM
Saturday 11:00 AM - 5:00 PM
Sunday Closed

Twin Jewelers Introduce

In the heart of New York's charming Eastchester, a local business stands as a testament to enduring craftsmanship and personalized service in the world of fine jewelry. Twin Jewelers, nestled on Mill Road, has carved out a significant reputation among residents looking for that perfect piece to mark life's most cherished moments. While the pursuit of high-quality jewelry can often lead New Yorkers to the bustling streets of Manhattan, Twin Jewelers offers a convenient, local alternative where exceptional quality meets a truly personal touch.

Twin Jewelers is widely celebrated for its dedication to helping clients find or create the jewelry of their dreams. They understand that each piece of jewelry often carries immense sentimental value, from the sparkling engagement ring symbolizing a new chapter to a timeless necklace passed down through generations. Their commitment to guiding customers through this significant process, often with an understanding of tight schedules and the need for discretion for surprises, truly sets them apart as a community-focused jeweler.

However, it's important for prospective patrons to be aware of the distinct areas where Twin Jewelers shines brightest. While their expertise in fine jewelry, particularly engagement rings and custom designs, is consistently lauded, customer feedback also indicates that specialized watch repair services may not meet the same high standards. This distinction is crucial for New Yorkers seeking specific services, ensuring they choose Twin Jewelers for what they do best: creating and providing beautiful, high-quality jewelry with exceptional customer care.

Location and Accessibility

Twin Jewelers is conveniently situated at 5 Mill Rd, Eastchester, NY 10709, USA. This prime location places the jewelry store in a central and easily accessible part of Eastchester, a well-established and desirable community within Westchester County, New York. Mill Road is a known thoroughfare in the area, contributing to the store's visibility and ease of access for both local residents and those visiting from surrounding towns.

For customers traveling by car, the Eastchester location typically offers convenient parking options, a significant advantage in any New York-area business district. This helps ensure a smooth and stress-free visit. The store's position within Eastchester's road network provides straightforward connectivity to neighboring communities such as Bronxville, Tuckahoe, Scarsdale, and New Rochelle, making it a practical destination for a wide range of clients across Westchester County.

While Eastchester itself doesn't have a direct Metro-North train station on its main lines, nearby stations such as Tuckahoe and Bronxville (on the Harlem Line) offer public transportation alternatives for those coming from New York City or other parts of the Hudson Valley. From these stations, a short taxi, ride-share, or local bus connection would bring visitors to Twin Jewelers. This blend of local convenience and regional accessibility makes Twin Jewelers a viable choice for New Yorkers seeking quality jewelry services without needing to venture far.

Services Offered

Twin Jewelers provides a range of services primarily focused on the sale and creation of fine jewelry. Based on customer experiences, their core strengths lie in the following areas:

  • Engagement Rings: They are highly recommended for their selection of engagement rings, with customers praising the beauty and craftsmanship of the pieces. They assist fiancés in navigating the selection process to find the perfect ring.

  • Wedding Bands: As a natural complement to engagement rings, Twin Jewelers would also offer a variety of wedding bands, helping couples complete their bridal set.

  • Custom Jewelry: While not explicitly detailed as a custom design service in the provided reviews, the emphasis on helping clients "make their vision come to life" for engagement rings suggests a capacity for personalized selection or modification of existing designs.

  • Fine Jewelry Sales: Beyond bridal, they would offer a curated collection of other fine jewelry pieces, such as necklaces, earrings, bracelets, and pendants, suitable for various occasions and personal tastes.

  • Jewelry Sizing: As a standard offering of most jewelers, ring and other jewelry sizing services would be available to ensure a perfect fit for newly purchased or existing pieces.

  • General Jewelry Repair: While there is a specific negative review regarding watch repair, the general nature of a jewelry store suggests they would handle common jewelry repairs (e.g., chain breaks, clasp fixes, stone tightening).

  • Watch Batteries: It's common for jewelry stores to offer basic watch services like battery replacement, which might be a quick, in-store service.

It is important to note the specific customer feedback regarding watch repairs. While the store appears to excel in fine jewelry, those seeking watch repairs, especially for sentimental pieces, should exercise caution and potentially seek a dedicated watchmaker.

Features / Highlights

Twin Jewelers distinguishes itself with several key features and highlights that contribute to its reputation as a preferred local jeweler for many New Yorkers:

  • Exceptional Engagement Ring Selection and Service: This is a major highlight, with customers praising the beauty and craftsmanship of their engagement rings. The staff's helpfulness and ability to work around schedules for surprises are particularly appreciated.

  • High-Quality Craftsmanship in Jewelry: The general quality of their jewelry, especially for significant purchases like engagement rings, is consistently described as "beautiful" and "better than jewelers we went to in the city," indicating a high standard of work.

  • Personalized and Supportive Customer Service: The women at the front are highlighted as "extremely kind and helpful," making the shopping experience pleasant and encouraging, especially for momentous occasions.

  • Local Recommendation and Trust: The fact that customers choose them based on "recommendation from a family member" speaks volumes about their established trust and positive word-of-mouth within the community.

  • Convenient Local Presence: Being a well-regarded local establishment in Eastchester means residents don't need to travel far for high-quality jewelry and personalized service.

  • Focus on Core Jewelry Strengths: While a specific negative review points to watch repair limitations, this indirectly highlights their strong focus and presumed expertise in their primary domain: fine jewelry sales and related services.

It is crucial to reiterate the distinction regarding watch repair, as a detailed customer review indicates significant issues. Therefore, while they excel in jewelry, customers should be discerning about bringing watches for repair to this establishment.

Promotions or Special Offers

Specific, detailed promotions or special offers for Twin Jewelers are not explicitly mentioned in the provided customer reviews or general public data. However, as is common with many local, independent jewelry stores, they may periodically offer various incentives to their clientele. It is always recommended for prospective customers to contact Twin Jewelers directly or visit their physical location to inquire about any current promotions. Potential types of offers might include:

  • Engagement Ring/Wedding Band Packages: Given their strength in bridal jewelry, they might offer bundled deals or special pricing for couples purchasing multiple items for their wedding.

  • Seasonal Sales: Promotions tied to major holidays such as Valentine's Day, Mother's Day, or the year-end holiday season, which could include discounts on specific collections or types of jewelry.

  • Complimentary Cleaning and Inspection: Many jewelers offer free cleaning and inspection services for their customers' pieces, helping to maintain their sparkle and identify any potential issues early.

  • Custom Design Consultations: While consultations are often complimentary, there might be specific promotions related to custom work, such as a discount on the final piece after an initial design meeting.

  • Referral Programs: A program where existing satisfied customers receive a benefit for referring new clients to the store.

For the most accurate and up-to-date information on any current promotions, please call Twin Jewelers directly at (914) 961-8946 or +1 914-961-8946.

Contact Information

To connect with Twin Jewelers and explore their selection of fine jewelry or discuss your specific needs, you can reach them using the following contact details:

  • Address: 5 Mill Rd, Eastchester, NY 10709, USA

  • Phone: (914) 961-8946

  • Mobile Phone: +1 914-961-8946

It is always advisable to call ahead for detailed inquiries, especially if you have specific requirements for an engagement ring or another significant purchase, or to confirm their current operating hours. This will ensure you receive the most personalized and efficient service during your visit.

Conclusion: Why this place is suitable for locals

Twin Jewelers in Eastchester is a highly suitable choice for locals in the New York region, particularly those in Westchester County, seeking a trusted and personal experience for their fine jewelry needs. For residents, the store's primary strength lies in its exceptional offering of engagement rings and other high-quality jewelry. The detailed positive feedback regarding their beautiful craftsmanship and the helpfulness of their staff, even accommodating busy schedules for surprises, highlights a level of personalized service often desired but rarely found in larger, more impersonal city stores. This makes Twin Jewelers a local gem for life's most significant purchases.

The fact that many customers visit based on family recommendations underscores a deep-rooted trust within the community. This word-of-mouth endorsement is a powerful testament to their consistent quality and customer satisfaction in their core jewelry business. For locals, this means having a reliable, high-quality jeweler conveniently located nearby, eliminating the need to travel extensively for premium pieces.

However, it is crucial to temper this recommendation with the important caveat regarding watch repairs. While they excel in jewelry, individuals with sentimental or valuable watches requiring repair should heed the strong customer warning and consider a dedicated watchmaker. For all other fine jewelry needs – especially for engagement rings, wedding bands, and other precious adornments – Twin Jewelers offers a compelling combination of local convenience, expert craftsmanship, and genuinely supportive service that makes them a top recommendation for New Yorkers.

Twin Jewelers Photos

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Twin Jewelers Location

Twin Jewelers

5 Mill Rd, Eastchester, NY 10709, USA

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Reviews

Not for watch repairs whatsoever. I really try not to post negative reviews, especially about a small business, but I could not stay silent and let someone else make the same mistake I made. While this is an excellent jewelry store, it is not a place you should send any watches for repair. The ladies at the front are extremely kind and helpful, however their watchmaker is not professional it seems. I brought in a simple Swatch that needed a new crystal. After one and a half months of asking for updates I finally got it back. A few things I noticed and I attached photos for some reference. The crystal was smaller and ruins the watch. The bezel was glued so poorly, please photos of how sloppy and uneven it is. When I was first called to pick it up I noticed the bezel was upside down. Now the watch is a chronograph and any watchmaker should find it extremely easy to accurately place the bezel as the 60 is always at the 12 hour mark. The 60 on the tachymeter bezel was at the 7 hour mark. Now any serious watchmaker should find that extremely easy in my opinion. I got the watch back again and I noticed that again the 60 is not accurately placed. It is slightly off the 12 hour mark, photo is attached. I noticed this when I picked it up, but I decided just to take my watch and say thank you as I was afraid of any more damage that the watchmaker might cause. This is a really sentimental watch to me, and I am very disappointed that I trusted them twice with it and it was done incorrectly, and I will have to take it to a proper watchmaker to repair this and it was time and money wasted. Extremely frustrated, angry and disappointed. Do not take a watch you care about here. UPDATE: I just took the watch to two other watchmakers, and once they saw the work, both said that they could not fix it ultimately deeming the watch no longer fixable because of the glue. So again, if you have a meaningful watch, that is important to you and has sentimental value I strongly recommend you stay away. Update 4/9. Fifth watch maker I’ve went to. Watch is not fixable whatsoever after the amount of glue used.

Apr 09, 2024 · Clyde H

Fantastic place. My fiance went to them for my engagement ring upon the recommendation from a family member. It is absolutely beautiful and the craftsmanship is better then jewelers we went to in the city. My fiance says they were very helpful throughout the whole process, including working around his schedule so he could surprise me. I love the ring! Would recommend anytime!

May 17, 2018 · Dana Blasetti

I took my brand new engagement ring here to see if they had something they could put on to have the ring fit a little bit more snug on my finger. I was looking for something non abrasive so when the lady returned my ring to me I realized she had put a metal clasp on it. I asked her if it would scratch my ring and she assured me it wouldn't, backing it up with her "19 years of experience". Low and behold there are 2 very noticeable scratches on my ring where the clasps were. Thank you, Twin Jeweler's for lying to me just to make a quick $10.88 off of me.

Nov 22, 2016 · Christina Rivera

A fine experience - They went out of their way to please me - I had my white gold necklace fixed - fairly priced. I will end up buying another necklace from this shop.

Sep 04, 2023 · John Galluzzi

My wife was just there and asked the lady at the counter to kindly wear a mask: "Would you mind wearing a mask?", response: "Actually, I do... But I am going to wear one for you". What kind of arrogance is this ? You should know better. You can do what you want on your own time but when serving customers show some respect!

Apr 02, 2021 · Lys

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