KAY Jewelers

For generations, KAY Jewelers has been a name synonymous with celebrating life's most precious moments, and for locals in the Pennsylvania region, the KAY Jewelers store at Viewmont Mall in Scranton continues this proud tradition. More than just a place to purchase beautiful adornments, KAY Jewelers aims to be a trusted partner in your journey of love and celebration. While widely recognized for their vast selection of engagement rings and wedding bands, they offer a comprehensive array of fine jewelry, from dazzling diamonds and vibrant gemstones to elegant gold and contemporary metal pieces. What truly sets this local store apart, as highlighted by glowing customer testimonials, is their dedicated team and exceptional service, especially when it comes to bringing unique visions to life through custom jewelry design. Whether you're commemorating a special occasion, seeking to restore a cherished heirloom, or simply looking for that perfect everyday sparkle, KAY Jewelers at Viewmont Mall strives to provide a superior shopping experience built on quality, value, and a deep understanding of what jewelry means to you. This article will delve into the various aspects that make this Scranton jewelry store a go-to choice for Pennsylvania residents, covering its convenient location, diverse services, standout features, and special offers.

KAY Jewelers is conveniently located at 64 Viewmont Mall, Scranton, PA 18508, USA. This prominent address places the store squarely within the Viewmont Mall, one of the leading shopping destinations in Northeastern Pennsylvania. For residents across Scranton, Lackawanna County, and the wider surrounding region, this location offers unparalleled accessibility.

The strategic placement within Viewmont Mall means that customers benefit from the mall's extensive infrastructure. Ample parking is readily available, making visits hassle-free for those traveling by car from nearby communities such as Dunmore, Clarks Summit, Dickson City, or even further afield. The mall itself is situated on the Scranton Carbondale Highway, a major thoroughfare, ensuring straightforward navigation. Once inside the mall, KAY Jewelers typically occupies a prominent storefront, easily identifiable and accessible within the main shopping corridors. This allows locals to combine their jewelry shopping with other errands, dining experiences, or leisure activities available at the bustling Viewmont Mall, making it a convenient and efficient stop. The store operates during standard mall hours, generally Monday through Saturday from 11:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM, offering flexible hours to accommodate various schedules. The familiarity and ease of access to a major retail center like Viewmont Mall significantly enhance the appeal of KAY Jewelers for local customers in Pennsylvania.

KAY Jewelers at Viewmont Mall offers a comprehensive suite of jewelry services, designed to meet a wide range of customer needs from initial purchase to ongoing care and custom creation.

• Custom & Special Orders: This is a standout service, as evidenced by customer reviews. They excel at creating "completely custom engagement and wedding rings," working closely with clients to bring their "dream rings" to life. This involves selecting exact stones and providing progress updates via an interactive program, ensuring customers are "involved in every step." They can also revive existing jewelry.

• Jewelry Maintenance & Repair: KAY Jewelers provides expert services to keep your beloved pieces sparkling for a lifetime. This includes routine cleaning, inspections, prong tightening, and comprehensive repair services for earrings, necklaces, and bracelets. They emphasize fair pricing and can repair jewelry whether it was purchased at KAY or elsewhere.

• Diamond Upgrades: For customers looking to enhance their diamond jewelry, KAY offers a 100% trade-in value guarantee for natural diamonds (for upgrades to other natural diamonds) and lab-created diamonds (for upgrades to other lab-created diamonds) purchased at KAY. This provides a clear path for growth and evolution of cherished pieces.

• Gold Exchange: Customers can exchange unwanted gold jewelry for a great price, giving their gold a second life. This is a convenient option for those looking to convert old or unused items into new treasures or store credit.

• Appraisals: Certified appraisers at KAY provide estimates on the retail replacement value of your treasured jewelry, which is essential for insurance purposes or understanding the value of your collection.

• Financing Options: To make purchasing jewelry more accessible, KAY Jewelers offers various payment solutions, including credit programs and "pay later" options, helping customers stay within their budget.

• Protection Plans: They offer comprehensive protection plans that cover routine maintenance, cleaning, and repairs for unexpected issues, safeguarding your investment and providing peace of mind.

• "Get It Today" Service: For those urgent gifting needs or spontaneous purchases, KAY offers a "Get It Today" service, indicating immediate availability on certain items.

KAY Jewelers at Viewmont Mall in Scranton distinguishes itself through several key features and highlights that contribute to its reputation as a leading jewelry destination for locals.

• Expertise in Custom Jewelry Design: This is a major highlight, as evidenced by ecstatic customer reviews. The team's ability to take a client's "idea... of what my dream rings would look like and make them come to life" using an "interactive program" for design and progress tracking is truly exceptional. This ensures a highly personalized and satisfying creation process.

• Knowledgeable and Professional Staff: The team, including individuals like Latchmi and Tammy, are consistently praised for being "very knowledgeable, professional, polite," and understanding customer needs. They are described as "the very best," committed to providing a "superior shopping experience."

• Quality at a Great Price: KAY Jewelers is known for offering "good quality at a great price." They provide fine jewelry selections, including natural and lab-created diamonds, gold, silver, and platinum, carefully selected for durability and luster, while striving to maintain affordability.

• Extensive Selection: As the "No. 1 jewelry store in America," KAY offers a vast array of fine jewelry. This includes engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, and watches, ensuring there's something for every taste and occasion.

• Commitment to Customer Confidence: For repairs and services, KAY has "rigorous processes in place," including diamond testing and plotting to map unique characteristics before and after service. This commitment to transparency and security builds customer confidence in the safe return of their original pieces.

• Vault Rewards Program: Customers can join the free Vault Rewards program, which offers "exclusive members-only benefits," adding ongoing value and incentives for repeat patronage.

• Centennial Legacy: Established in 1916, KAY Jewelers has over a century of experience, growing from its roots in Pennsylvania to over 1,100 stores nationwide. This long-standing history speaks to their reliability and enduring presence in the jewelry industry.

KAY Jewelers at Viewmont Mall regularly offers various promotions and special offers to provide value and appeal to a wide range of customers. These can include both limited-time deals and ongoing benefits.

• Limited-Time Deals and Sales: KAY frequently runs significant sales events, such as "Up to 50% off Limited-Time Deals" and "25-40% off everything else" on selected items. These promotions are often tied to holidays (e.g., Father's Day, Mother's Day, Valentine's Day, Christmas) or seasonal events, making them ideal opportunities for gift-giving or personal purchases.

• Clearance and Deeper Discounts: The store often features "Clearance" sections with "Deeper Discounts" on a rotating selection of jewelry. This allows customers to find high-quality pieces at significantly reduced prices.

• Diamond Upgrade Program: As a continuous offer, KAY provides a 100% trade-in value for natural diamonds towards a new natural diamond purchase, and the same for lab-created diamonds. This is a valuable long-term benefit for customers looking to upgrade their diamond jewelry over time.

• Financing Offers: KAY Jewelers provides various financing options, including "Zero Down Special Financing" with their credit card and "pay later" programs. These options make larger purchases, like engagement rings, more manageable by spreading out the cost.

• Vault Rewards Benefits: Their free loyalty program, "Vault Rewards," offers exclusive members-only benefits, which can include special discounts, early access to sales, or points that accumulate towards future purchases.

• Protection Plans: While an added cost, the availability of comprehensive protection plans can be viewed as an ongoing offer for peace of mind, covering repairs and maintenance beyond the standard warranty.

To stay informed about the most current and specific promotions available at the Scranton Viewmont Mall location, it is highly recommended that locals visit the official KAY Jewelers website (kay.com), check their specific store page, or sign up for their email newsletter. In-store signage will also prominently display current deals and exclusions.

To connect with KAY Jewelers at Viewmont Mall in Scranton, PA, and explore their extensive collection or inquire about their services, here is their essential contact information:

• Address: 64 Viewmont Mall, Scranton, PA 18508, USA

• Phone: (570) 347-6015

• Mobile Phone: +1 570-347-6015

The provision of both a landline and mobile number ensures easy and direct communication with the store. Customers can call to schedule custom design consultations, inquire about specific jewelry pieces, check on repair status, or learn more about current promotions and financing options. As noted in customer reviews, the staff are known for being knowledgeable and professional, ensuring that your inquiries will be handled efficiently and helpfully. The physical address within Viewmont Mall provides clear guidance for an in-person visit, where you can browse their wide selection, experience their custom design process firsthand, and receive personalized assistance from their dedicated team. The store's operating hours are generally Monday-Saturday from 11:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM, aligning with mall hours for convenient access.

For locals in the Pennsylvania region, particularly those around Scranton, KAY Jewelers at Viewmont Mall stands out as an exceptionally suitable and highly recommended destination for all their jewelry needs. Its enduring suitability stems from a combination of accessibility, comprehensive services, and a strong commitment to customer satisfaction.

Firstly, the convenience of its location within the well-established Viewmont Mall makes it incredibly easy for residents across the greater Scranton area to visit. Ample parking and clear navigation within a familiar retail environment eliminate common shopping frustrations, allowing for a relaxed and enjoyable experience.

Secondly, KAY Jewelers offers an impressive array of services that go far beyond simple retail. Their standout custom jewelry design service, as enthusiastically praised by customers, empowers locals to bring their most personal and unique visions to life, creating truly one-of-a-kind engagement rings, wedding bands, or other cherished pieces. This is complemented by expert in-house repairs, a valuable diamond upgrade program, and helpful appraisal and gold exchange services, making it a comprehensive resource for maintaining and evolving one's jewelry collection. The knowledgeable and professional staff, who are celebrated for their customer service skills, ensure that every interaction is supportive and informative, guiding customers through often significant purchasing decisions with care.

Finally, KAY Jewelers' commitment to providing "good quality at a great price" combined with flexible financing options and ongoing promotions, ensures that fine jewelry remains accessible to a broad local demographic. Supporting KAY Jewelers also means engaging with a nationally recognized brand with a deep history, providing a level of trust and reliability that is highly valued. For Pennsylvanians looking for quality, value, and a truly personalized jewelry experience, KAY Jewelers at Viewmont Mall is undoubtedly a prime choice, poised to exceed expectations for every occasion.