Frank Billanti Jewelry Casting

I have worked with these guys on and off for the last couple years, and while they haven’t necessarily always been on top of the details the whole time, my last order and the communications from Kathy Billanti that came after have completely turned me off to them. After ignoring my emails, sending the wrong castings and blaming me, not being willing to reimburse me/give credit for shipping the wrong castings back, blaming me for her office’s inability to organize my molds, Kathy is so set on not taking responsibility for her errors that she has dug her heels in in ways that don’t make any sense. While I am disappointed to lose the molds I’ve paid for, at this point I have no interest in working with Kathy again and would rather start over elsewhere.

I was recommended to Frank Billanti Casting by a fellow jeweler and have had a terrible experience. The attached images are of the pendant that I received by them(its missing prongs and has terrible surface issues which would require hour and hours of labor to try to mend, but it would never be as good as the other casting company.) , the last picture is the quality I've received from another company(as you can see there are no printing lines or surface imperfections). Both of these pendants have the same "finish" done to them. The issue is is that they are using outdated printers which produce low quality resolution. When trying to resolve this issue with them I was rudely spoken to by Kathy Billanti on multiple occasions. She said that every other customer is happy with their service and the quality of CAD casts. Which I highly doubt and according to other reviews it seems as though this isn't a one off situation. I attempted to get a refund because I was unhappy with the quality of cast and they are only offering me refund on the silver, so 41% of what I spent. Who knows how long it will take for them to give me my 41% refund back. Waste of time and extremely disappointed with the quality of service and customer communication. If I could give 0 stars I would. Do not use this casting company for CAD.

They rushed an order when my travel plans made me need a fast turn around. I got laser engraving, molds, casting and tumbling all in just a few business days. So grateful for the quality and speed!

They’ve helped me a few times with different pieces. Sweet people and got the job done on time for me!

Took forever to get an estimate. Ultimately went with another company. Thoroughly reminded me why I bought my own equipment to do my own casting. Can’t wait til I have everything so I never have to wait on service like Frank Billanti again. In fact, I may be direct competition to them in the near future… Time will tell.