Effy Jewelry

Wife and I purchased Diversa line jewelry in 2011. When she recently found a loose, but not lost, diamond in the multi-gem ring, we reached out to Effy NY. They exhibited truly professional and personable service from start to finish covered under our lifetime warranty. Found their process safe and monitored until we got out back. My advice to customers, SAVE ALL DOCUMENTS FOREVER. It was our doing so that streamlined the entire repair effort. In our case, that's 14 years later. Wonderful customer service.

Just got off the NCL Epic and just like on any ship, the heart of it is your store. Yes, you make absolutely beautiful things but this post is about the staff that you employ. On my Voyage I had the pleasure of meeting the following people Sanju Soni, Taha Al Hasani, Ajay Solanki, Buru Khati, Alex Tuba and Jutin Dharamveer. Every time I travel on one of the ships where Effy is located, I gravitate to the store and get to know the staff. Like every woman I try on a few things and have a little fun. On several of the ships, I actually model every night and wear jewelry pieces to dinner and to the theater and return was several women wanting to know if they can own what I’m wearing. It doesn’t seem to matter what ship I’m on. I am always treated with the same dignity and respect whether I purchase anything or not. They always make you feel like I am part of the family and part of their crew. I have been fortunate that just about every trip. I do purchase jewelry and I get to take a little piece of them with me. To me, they’re just as amazing as the piece of jewelry I’m wearing. Thank you for taking the time to pick not only the most beautiful gems to for us to wear but for picking most beautiful gems to sell your jewelry. See you again Effy jewelry on my next cruise. P.S. I’m the one with the cane. ❤️

I have bought many pieces from Effy and am considered by them to be a “collector”. However, I will never buy from them again. I was pressured a year ago to purchase a loose stone from their vault in NY on a cruise ship. I was told it was an investment and would double in value in a year. I had several appraisals done and it is worth no more than $7k and I paid over $30k. I tried to get my money back or sell it back to the. and was told no. However I could trade it if I bought something for $60k or more. Are they crazy? I have bought over 25 pieces from them totaling over $150k and this is how they treat me. They highly misrepresented their product and now will not help me to get my money back. On the VIP cruise all I heard was how much the sons love the collectors and want our business. This is not the way to keep it and I can guarantee I will never buy again. Now I have to figure out what legal route to take to get my money back. I would definitely think twice before buying from them if I were you.

My family and I were on Utopia of the Seas. We went into Effy as we always do on every cruise. We didn’t have a pleasant experience with the Manager. Not to worry….When we came home, I called Effy Jewelers in New York. First I explained my situation to Charlotte Beers. She was delightful. She then referred me to Rafi her Supervisor. Rafi was very attentive to my problem and wanted to rectify the situation easily and quickly and that is Exactly what happened. Thanks to Rafi and his staff, I was able to exchange a ring we had bought previously and upgrade to beautiful earrings that matched with another ring I bought previously on another Ship from Effy! I was so happy that everything worked out wonderfully! I have always loved the jewelry and all the employees at Effy but this just really confirms how much they care about their customers and want each customer to be happy with each purchase! Thank you Rafi and everyone at Effy Jewelry!!!! We will continue to boast about your customer service and continue to buy your beautiful jewelry! Looking forward to meeting you all in April when we will come and see your new place! Again, Thank you!!!

Purchased a sapphire and diamond ring for my wife. Less than two months later a gemstone fell out and was lost. Effy refused to replace it. A jeweler inspected the ring and said it was due to poor craftsmanship.