Zales ico

Zales

Jewelry Store Near MeNew YorkRichmond CountyNew SpringvilleRichmond Avenue

2655 Richmond Ave Ste. 2558, Staten Island, NY 10314, USA

4.0

I came in to purchase my girlfriend her Christmas gift and Pedro was very friendly and helpful. The purchase/transaction didn’t feel like going through the motions. I saw the item I was looking to purchase online, and wanted to check it out in person, leaving with it in hand! Pedro also gave me a complimentary cleaning to my earrings after my purchase!

Jeffrey Leone Jr
  • Overview
  • (718) 982-6562
  • stores.zales.com

Hours

Monday 11:00 AM - 7:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 11:00 AM - 7:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 11:00 AM - 7:00 PM
Saturday 11:00 AM - 7:00 PM
Sunday 12:00 AM - 6:00 PM

Zales Introduce

For New Yorkers seeking a wide array of fine jewelry, from dazzling engagement rings to elegant everyday pieces, Zales has long been a recognized name. As "The Diamond Store," Zales offers a vast selection of diamonds, gemstones, and precious metals, catering to diverse tastes and occasions. Located conveniently within the Staten Island Mall, this Zales branch serves as a prime destination for locals looking for quality and variety in their jewelry shopping experience.

Shopping for jewelry, whether it's a significant milestone purchase or a spontaneous gift, should be an enjoyable and seamless process. Zales understands this, and their commitment to customer satisfaction is often reflected in the positive experiences shared by their patrons. From helpful sales associates who make the transaction feel personal rather than procedural, to convenient services like in-store pickup for online purchases and complimentary cleanings, Zales strives to create a welcoming environment for every visitor. This dedication to service, combined with their extensive inventory, positions Zales as a reliable choice for residents across the New York region.

This article aims to provide New Yorkers with a detailed overview of the Zales store at the Staten Island Mall. We will explore its accessible location, the wide range of services and products it offers, and highlight key features that make it a suitable option for locals seeking quality jewelry and dependable customer care. By drawing upon public information and real customer feedback, we hope to present a factual and engaging picture to help you make an informed decision for your next jewelry endeavor.

Location and Accessibility

Zales is conveniently located at 2655 Richmond Ave Ste. 2558, Staten Island, NY 10314, USA. This address places it directly within the Staten Island Mall, one of the premier shopping destinations in the borough. The mall's location on Richmond Avenue, a major artery, ensures excellent accessibility for residents throughout Staten Island and other parts of New York City.

For those traveling by car, the Staten Island Mall offers extensive parking facilities, making visits hassle-free. The mall is also well-connected by public transportation, with numerous MTA bus routes serving the area. These bus lines provide convenient links from various Staten Island neighborhoods and also offer connections to the Staten Island Ferry, which is a vital transit option for commuters from Manhattan and other boroughs. The advantage of being situated within a large mall means Zales benefits from ample foot traffic and extended operating hours, providing flexibility for shoppers with varying schedules. This central and easily reachable location solidifies Zales as a convenient choice for any New Yorker seeking fine jewelry.

Services Offered

  • Wide Selection of Jewelry: Zales offers an extensive range of jewelry, including diamond engagement rings, wedding bands, necklaces, pendants, earrings, bracelets, and watches. They feature designs in gold, silver, platinum, and various gemstones.
  • Diamond Experts: As "The Diamond Store," Zales specializes in diamonds, offering a variety of cuts, carats, and settings to suit different preferences and budgets.
  • Online Order Pickup: Customers can conveniently place orders online and pick them up in-store, offering a seamless shopping experience.
  • Jewelry Repair Services: Zales provides professional jewelry repair services, including ring sizing, chain repairs, stone setting, and general maintenance to restore and preserve cherished pieces.
  • Watch Repair Services: In addition to jewelry, they offer repair services for watches, including battery replacement, band adjustments, and more comprehensive repairs.
  • Complimentary Jewelry Cleaning: Patrons can receive complimentary cleaning services for their jewelry, helping to maintain its sparkle and appearance.
  • Jewelry Protection Plans: Zales offers extended service plans to protect jewelry purchases against everyday wear and tear, covering repairs not typically included in manufacturer warranties.
  • Financing Options: Various financing options are available to help customers make larger purchases more manageable.
  • Custom Design Services: While not explicitly detailed in reviews, many Zales locations offer custom design services to create unique, personalized jewelry pieces.

Features / Highlights

  • Extensive Diamond Collection: Zales is renowned for its vast selection of diamonds, making it a go-to destination for engagement rings and other diamond jewelry.
  • Helpful and Friendly Staff: Customers consistently praise the sales associates, such as Pedro and Angela, for being friendly, helpful, and professional, making the shopping experience enjoyable and stress-free.
  • Personalized Customer Service: The staff goes beyond transactional interactions, with testimonials highlighting a personal touch, like offering complimentary cleanings and ensuring a smooth process.
  • Convenient In-Store Pickup: The option to browse and purchase online, then pick up in-store, offers modern convenience for busy New Yorkers.
  • Reliable Inspection Services: The availability of quick and easy 6-month inspections for purchased items, as mentioned in a review, highlights their commitment to post-purchase care.
  • Trusted Brand: Zales has a long-standing history and reputation in the jewelry industry, providing a sense of trust and reliability for consumers.
  • Accessible Mall Location: Being situated within the Staten Island Mall provides easy access, ample parking, and the convenience of combining jewelry shopping with other errands.

Promotions or Special Offers

Zales is well-known for its frequent promotions and special offers throughout the year, making fine jewelry more accessible to a wider range of customers. These often include significant discounts on diamond jewelry, engagement rings, and various collections during key shopping periods such as holidays (Valentine's Day, Mother's Day, Christmas), Black Friday, and seasonal sales events. They frequently offer percentage-off sales, buy-one-get-one-free promotions on select items, or special financing plans with deferred interest or low monthly payments. To stay informed about the latest promotions, New Yorkers can visit the Zales website, sign up for their email newsletter, or inquire directly with the sales associates at the Staten Island Mall location. Sales associates are often well-informed about current in-store exclusives and limited-time offers that might not be advertised widely. It's always a good idea to check their website's "Sales & Offers" section or subscribe to their communications to catch the best deals on your desired jewelry pieces.

Contact Information

For New Yorkers looking to explore the beautiful collections or utilize the services at Zales in the Staten Island Mall, here is their contact information:

  • Address: 2655 Richmond Ave Ste. 2558, Staten Island, NY 10314, USA
  • Phone: (718) 982-6562
  • Mobile Phone: +1 718-982-6562

It's always a good idea to call ahead to confirm store hours, especially during holidays, or to inquire about specific items or services before your visit.

Conclusion: Why this place is suitable for locals

For New Yorkers, especially those on Staten Island, Zales at the Staten Island Mall is an excellent choice for their jewelry needs, offering a blend of extensive selection, reliable service, and convenient accessibility. Its location within a major shopping center makes it a practical and easy destination for residents, reducing the hassle often associated with urban shopping. The store's reputation as "The Diamond Store" ensures that locals have access to a vast and varied collection of high-quality diamond pieces, suitable for everything from milestone celebrations to personal indulgences.

What truly makes Zales suitable for the local community is its commitment to customer satisfaction. The positive feedback highlights a staff that is not only friendly and professional but genuinely helpful, transforming the shopping experience into a pleasant one. Services like complimentary jewelry cleaning and convenient online order pickup further enhance the value proposition, demonstrating a focus on customer convenience and ongoing care. For New Yorkers who seek a trustworthy, established jeweler with a wide range of options and a supportive shopping environment, Zales at the Staten Island Mall stands out as a reliable and recommended choice for all their fine jewelry purchases and services.

Zales Photos

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Zales Location

Zales

2655 Richmond Ave Ste. 2558, Staten Island, NY 10314, USA

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Reviews

I came in to purchase my girlfriend her Christmas gift and Pedro was very friendly and helpful. The purchase/transaction didn’t feel like going through the motions. I saw the item I was looking to purchase online, and wanted to check it out in person, leaving with it in hand! Pedro also gave me a complimentary cleaning to my earrings after my purchase!

Dec 04, 2024 · Jeffrey Leone Jr

Angela was super nice I went in for a 6 month inspection. Super easy n quick.. I will be returning in another 6months. Definitely the place to go to !

Mar 17, 2025 · Charisma James

Jackie was an amazing employee during my visit, and she helped me pick out my dream wedding band.

Jul 19, 2023 · Marisol Herrera

I was being help by Ms. Kristine and she is fantastic. Very Kind and polite and helpful. She is very patience on taking care of my jewelries fixed all my updated insurance on those jewelries and very kind enough to fix all my issues. I hope I have her again next time i needed help. She is one of a kind representative that Zales Company should keep and valued. I am very satisfied of her service. Thank you so much. I felt very valued customer❤️🙏❤️. Thanks again Ms. Kristine Godbless❤️🙏❤️

May 06, 2023 · Marites Miranda

I visited Zales in the Staten Island mall yesterday. I wasn’t sure what I was looking for exactly but the salesperson Lucy came over and I looked around, asked many questions, which she graciously answered each one, and helped me tremendously. It was like talking to a friend! The prices were great and even though some things didn’t fit me, she let me try on whatever I wanted and I ended up buying a few pieces. Great experience overall! I highly recommend going there - it’s not as expensive as you might think and jewelry makes everything better! Go shop at Zales!

Nov 03, 2023 · Debra Lee

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