Jewelry Store Near MeNew JerseyBergen CountyParamusGarden State Plaza Parkway
1 Westfield Garden State Plaza Wf, Garden State Plaza Pkwy, Paramus, NJ 07652, USA
Unfortunately I had a horrible experience at Tous in Garden State Plaza last evening. A lovely sales rep by the name of Julie ordered a bracelet for me. I stopped by to pick it up. My misfortune began when I realized Julie was not there. The other employees totally ignored me and I believe spoke negatively about me in their language. I asked for help but they proceeded to carry on private conversations with others, laughing, drinking and eating small plates they offered to other customers and their friends. There was no remorse or apology. I ended up leaving without making a purchase. Shame on Tous for their poor customer service. I am a long time Tous costumer, even purchasing from a store in Spain while on vacation. I imagine not too many people have the funds to purchase high end jewelry in this tough economy. I finally asked a woman who I thought worked there for help, thinking she would be nicer. Well she informed me she did not work there in a nice way. She was standing at the counter handling jewelry and going in the back where inventory is kept, she told me she was a friend of the sales girl running her mouth non-stop. Watch out Tous be carful who you hire, but that also was unethical. A long time customer no more, I'd rather spend where I am appreciated.
For residents of New Jersey looking for jewelry that stands out from the conventional, TOUS offers a refreshing and distinctive option. Located within the expansive Westfield Garden State Plaza in Paramus, TOUS is celebrated globally for its iconic bear motif and a playful yet elegant approach to fine and fashion jewelry. This Spanish brand has carved a niche for itself, appealing to those who appreciate unique designs and a blend of contemporary style with classic craftsmanship.
For New Jersey locals, having a TOUS boutique in a major shopping hub like Garden State Plaza provides convenient access to their charming collections. It's a place where shoppers can find everything from delicate sterling silver pieces perfect for everyday wear to more elaborate gold vermeil and gemstone creations suitable for special occasions. TOUS aims to provide a joyful and memorable shopping experience, inviting customers to explore their whimsical designs and discover pieces that reflect their individuality. While some customer experiences may vary, the brand generally strives for a pleasant and attentive service, offering a unique alternative to traditional jewelry stores in the New Jersey landscape.
TOUS is conveniently situated at 1 Westfield Garden State Plaza Wf, Garden State Plaza Pkwy, Paramus, NJ 07652, USA. This prominent address places it squarely within one of New Jersey’s premier shopping destinations, the Westfield Garden State Plaza. For residents across northern and central New Jersey, this location offers exceptional accessibility. Garden State Plaza is a well-known landmark, easily reachable via major roadways such as Route 17 and Route 4. The mall provides extensive parking facilities, making visits straightforward for those traveling by car. Additionally, multiple NJ Transit bus lines serve the plaza, offering convenient public transportation options. This strategic location within a high-traffic retail environment ensures that New Jersey locals have direct and easy access to the TOUS boutique, allowing them to effortlessly incorporate their jewelry shopping into a larger retail outing at one of the state's most popular malls. The "Wf" in the address suggests its presence within the Westfield portion of the mall, guiding visitors to its specific location within the vast complex.
TOUS, as a global jewelry and accessories brand, offers a specialized range of products and services centered around their distinctive design philosophy. While they may not provide extensive custom design or complex repair services like traditional full-service jewelers, their core offerings include:
Fashion Jewelry Sales: A wide array of necklaces, bracelets, earrings, and rings crafted primarily from sterling silver, vermeil (gold-plated sterling silver), and sometimes 18kt gold. These pieces often feature their signature bear motif, along with other whimsical and modern designs.
Gemstone and Diamond Accents: Many TOUS pieces incorporate semi-precious gemstones, pearls, and small diamond accents, adding sparkle and color to their collections.
Watch Sales: Collections of stylish watches for both men and women, often reflecting the brand's aesthetic.
Handbags and Accessories: Beyond jewelry, TOUS also offers a selection of leather goods, handbags, wallets, and other accessories, extending their unique design language to broader fashion items.
Charms and Collectibles: A popular part of their offering includes individual charms and bracelets, allowing customers to personalize their jewelry and build collections over time.
Cleaning and Basic Care: While major repairs might be sent off, stores typically offer complimentary cleaning for TOUS jewelry and provide advice on proper care.
Order Placement: If a specific item is not in stock at the Paramus location, staff can assist in ordering it from their wider inventory or other stores, as indicated by a customer's experience with ordering a bracelet.
TOUS distinguishes itself through several key features and highlights that make it a unique destination for jewelry and accessories in New Jersey:
Iconic Bear Motif: The brand's most recognizable feature is its charming bear logo, which is incorporated into many of its jewelry pieces and accessories. This playful and whimsical design has become a beloved symbol for many customers worldwide.
Distinctive Design Aesthetic: TOUS offers a unique design language that combines modern trends with timeless appeal. Their collections often feature clean lines, creative use of materials, and a sense of lightheartedness, making them stand out from more traditional jewelers.
Range of Materials: While they offer some 18kt gold, TOUS primarily utilizes sterling silver and gold vermeil, making their stylish and high-quality designs more accessible to a wider range of budgets compared to brands focused exclusively on solid gold and large diamonds.
Professional Staff (Variable by Experience): While one review detailed a negative experience, another strongly praised the "very professional staff, always dedicated to satisfying each customer with kindness and respect." Specific mentions of Amelia and Belkys as "the best" indicate that the store does have highly dedicated and helpful team members who strive to provide excellent service. This suggests that the quality of service can depend on the individual associate.
Global Brand Recognition: As an international brand with a strong presence, TOUS offers customers the assurance of a recognized name in fashion jewelry, known for its consistent style and quality.
One-Stop for Jewelry & Accessories: The inclusion of handbags and other fashion accessories means customers can coordinate their jewelry with other elements of their wardrobe, offering a more complete style solution.
TOUS, as an international retail brand, frequently runs promotions and special offers, especially around major holidays and seasonal changes. While specific details are not provided in the general information, New Jersey customers visiting the Paramus location can typically expect or inquire about:
Seasonal Sales: Discounts on specific collections or across their range during key shopping periods like Black Friday, Mother's Day, or end-of-season clearances.
New Collection Launches with Introductory Offers: Sometimes, new jewelry or accessory lines might be introduced with special pricing for a limited time.
Gift with Purchase: TOUS occasionally offers a complimentary gift with a qualifying purchase.
Loyalty Programs: While not explicitly stated, some retail brands have loyalty programs that reward repeat customers with exclusive offers or early access to sales.
For the most accurate and current information on any ongoing promotions or special offers, it is highly recommended that New Jersey locals visit the official TOUS website, subscribe to their newsletter, or directly contact the TOUS boutique at Garden State Plaza by phone or in person. This will ensure you receive the most up-to-date details on any available deals that align with your interest in their unique jewelry and accessories.
For any inquiries, to confirm stock availability, or to visit their store, you can contact TOUS at their Garden State Plaza location using the following information:
Address: 1 Westfield Garden State Plaza Wf, Garden State Plaza Pkwy, Paramus, NJ 07652, USA
Phone: (201) 843-4074
Mobile Phone: +1 201-843-4074
TOUS at Garden State Plaza is an excellent choice for New Jersey locals seeking jewelry and accessories that combine unique design with a playful aesthetic. Its prime location within one of the state's most popular shopping malls offers unparalleled convenience and accessibility for residents across the region. For those who appreciate distinctive pieces beyond traditional fine jewelry, TOUS provides a refreshing alternative, known for its iconic bear motif and stylish collections in accessible materials like sterling silver and gold vermeil. While customer experiences with service can vary, the store aims to provide professional assistance, with many praising individual staff members for their kindness and dedication. For New Jersey residents looking for a special gift, a personal style statement, or a charming piece that stands out from the crowd, TOUS offers a unique and fashion-forward destination right in the heart of Paramus, providing a delightful and distinct shopping experience for locals.
1 Westfield Garden State Plaza Wf, Garden State Plaza Pkwy, Paramus, NJ 07652, USA
Get directionsUnfortunately I had a horrible experience at Tous in Garden State Plaza last evening. A lovely sales rep by the name of Julie ordered a bracelet for me. I stopped by to pick it up. My misfortune began when I realized Julie was not there. The other employees totally ignored me and I believe spoke negatively about me in their language. I asked for help but they proceeded to carry on private conversations with others, laughing, drinking and eating small plates they offered to other customers and their friends. There was no remorse or apology. I ended up leaving without making a purchase. Shame on Tous for their poor customer service. I am a long time Tous costumer, even purchasing from a store in Spain while on vacation. I imagine not too many people have the funds to purchase high end jewelry in this tough economy. I finally asked a woman who I thought worked there for help, thinking she would be nicer. Well she informed me she did not work there in a nice way. She was standing at the counter handling jewelry and going in the back where inventory is kept, she told me she was a friend of the sales girl running her mouth non-stop. Watch out Tous be carful who you hire, but that also was unethical. A long time customer no more, I'd rather spend where I am appreciated.
Jan 25, 2025 · Holly GambleTop quality jewelry. Very professional staff, always dedicated to satisfying each customer with kindness and respect. Thanks Amelia and Belkys you are the best 👌 👍 😍
Jan 25, 2025 · Aurora MariaI definitely read all the comments and I think that I am not the only client who has had several problems with returns. I have never seen that one cannot return jewelry because one has to keep it. The customer service is terrible. There are some Dominican women, especially one named Amelia. They mistreated me a lot when I returned a steel and gold bracelet because I had an allergy in my hand. I called my colleagues to a room to express bad things about me to all of them. person who told me not to pay attention because he saw how upset Amelia was. Julie was a very polite and respectful lady.
Mar 26, 2024 · BLANCA SMITHDont come to this store… all stories about “no return” policy is true… will never purchase again… change your staff guys, they are ruining your business
Mar 08, 2025 · Kenan MammedovI’ve been shopping at this location for many years. I love their unique and quality jewelry pieces. Since the beginning my sales rep has been Jenny. She has gotten to know me as a client and knows what to recommend based on my likes. It’s always a pleasure to shop with Jenny. I dont feel pushed instead I feel like she is really trying to help me find a jewelry piece that I would love wearing for the rest of my life and pass on to my daughter. I’ve never had to return anything but if I need any repairs is never a problem.
Jun 21, 2023 · Luz M.N1 Garden State Plaza Blvd Space D-1, Paramus, NJ 07652, USA
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