Taylor & Hart, 55 5th Ave, New York, NY 10003, USA
I had been waiting to post this review for a while. The process of working with Taylor and Hart was great I had Maria help me the whole way through the custom design process. She was amazing. Once I was able to afford the ring I finalized the order. I had everything set up and ready to go and then… the wrong ring arrives. Not sure how that happened because my ring was completely different and it was custom. Customer service was understanding and gave me a credit for the ring but they couldn’t give a date on when the new ring would arrive so engagement plans were put on hold. I was never updated again on when the ring would be coming. Lo and behold my ring was shipped and I had to pick it up on 12/31, New Years Eve. I didn’t have the time, then I had the flu on New Years Day. So my fiancé had to go pick up the package before they sent it back because I was dying at home. Had there been some clear communication I could’ve anticipated the ring coming on New Years Eve. And tried to get it right after work but I had no idea. For the amount you pay for their rings you’d think it would be more organized. Don’t think I’d ever recommend them to anyone else.
For those seeking a "Jewelry Store Near Me" offering custom engagement rings and bespoke jewelry in New York City, Taylor & Hart is a notable choice. Located at Taylor & Hart, 55 5th Ave, New York, NY 10003, USA, this store is known for its personalized design process. You can reach them at (646) 712-9358 or +1 646-712-9358.
Taylor & Hart specializes in creating custom engagement rings and jewelry, allowing customers to design unique pieces that reflect their personal style. The store's custom design process is often praised, with consultants like Maria being highlighted for their helpfulness and expertise. Customers have noted the wide range of options available, enabling them to create the perfect ring.
However, it's important to note that there are mixed reviews regarding the store's order fulfillment and communication. One customer reported receiving the wrong ring and experiencing delays and communication issues. This indicates that while the design process is generally positive, there may be inconsistencies in the final stages of the customer experience.
On the other hand, many customers have had exceptional experiences, praising the consultants for their patient and helpful approach. They describe a positive and enjoyable process from start to finish, highlighting the quality of the custom-made rings.
Key features and benefits highlighted by customers include:
Potential customers should be aware of the mixed reviews regarding order fulfillment and communication. While many have had positive experiences, it is advisable to maintain clear communication throughout the process and confirm all details before finalizing an order.
If you're looking for a custom engagement ring or bespoke jewelry, Taylor & Hart offers a personalized design experience, but it's essential to be aware of potential inconsistencies in order fulfillment.
Taylor & Hart, 55 5th Ave, New York, NY 10003, USA
Get directionsI had been waiting to post this review for a while. The process of working with Taylor and Hart was great I had Maria help me the whole way through the custom design process. She was amazing. Once I was able to afford the ring I finalized the order. I had everything set up and ready to go and then… the wrong ring arrives. Not sure how that happened because my ring was completely different and it was custom. Customer service was understanding and gave me a credit for the ring but they couldn’t give a date on when the new ring would arrive so engagement plans were put on hold. I was never updated again on when the ring would be coming. Lo and behold my ring was shipped and I had to pick it up on 12/31, New Years Eve. I didn’t have the time, then I had the flu on New Years Day. So my fiancé had to go pick up the package before they sent it back because I was dying at home. Had there been some clear communication I could’ve anticipated the ring coming on New Years Eve. And tried to get it right after work but I had no idea. For the amount you pay for their rings you’d think it would be more organized. Don’t think I’d ever recommend them to anyone else.
Jan 31, 2025 · Vanessa PWe had a phenomenal experience with Taylor & Hart from the start to the very end. The consultant helped us explore many different options, they were never pushy, and eventually helped us narrow down to the perfect ring. My fiance and I were both extremely happy with the ring that was custom made for us. We went to several other jewelers but ended up purchasing here because of how positive our experience was and how much we loved the ring. I would highly recommend!
Dec 03, 2024 · Bryce TruemanStunning ring, and good communication by the vendors. Fiancé LOVES the ring. Resizing may be needed but that's my fault for measuring the ring finger 😅 Only downsides was the ring came layer than first planned, but the team let me know it might come later and confirmed when I needed it by and ensure it was delivered safely by then! Here's a picture of my Faith design ring with Peach Saphires.
Sep 08, 2024 · John TaylorMy now husband and I were looking for wedding rings that we could easily order online, but that were still high quality and unique. We wanted our wedding rings to have matching elements and symbolic meaning as well. When searching online, we fell in love with the hidden rubies on the inside of the rings from Taylor and Hart. Shortly after putting in an inquiry, we arranged a virtual meeting with the lovely Juliet. She was so helpful, intuitive, and kind. She helped us find and order exactly what we wanted, and even gave us a discount on our order. We ordered the Oak ring in platinum for my husband and the Daisy ring in platinum with the blue ombre for myself. I chose the blue ombre to represent the ocean and where I am from, as well as to honor my parent’s marriage because my mother also has a sapphire ring. Both sapphires and rubies are durable and stable, making them not only functionally great for a wedding ring, but it also is a lovely symbol of the durability of marriage. We both had our rings engraved on the inside with our wedding date. We received our rings right on time and in beautifully packaged ring boxes inside of another nice box. For our wedding ceremony, we had a ritual to represent the ancient belief that a red thread of fate connects two soulmates together. The rubies hidden on the inside of our rings represent this red thread, which no one else can see, but we know is there. We had our officiant say this during this part of the ceremony as well. We absolutely love our rings. My husband had gotten my engagement ring elsewhere, but the wedding ring goes perfectly with it. It also looks really good on its own and I love the blue ombre of my ring, as it adds some color and we love the hidden rubies and engraving of our rings. We are so happy with our rings and our experience with Juliet from Taylor and Hart and would definitely recommend them :) Photos #2 and #3 of this review are by Bri Johnson Weddings
Jul 31, 2024 · Grace MurphyReally helpful service. Emily really understood what I was after from the start, and helped me get to a perfect design. The design, selection, and ordering service are really easy to use, and the price was very reasonable considering what I got in the end. Absolutely delighted!
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