3.0

Bought a necklace on Saturday that turned out to be the wrong size. Came back on Monday to exchange it at 10:00 and the store was closed. Assumed late openings happen to everyone, so killed some time at the mall. At 12:40 the store is still closed with no notice or reason.

Heather Newman
  • Overview
  • (203) 744-2002
  • www.swarovski.com

Hours

Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 9:00 PM
Saturday 10:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM

Swarovski Introduce

For residents across Connecticut seeking dazzling crystal jewelry, elegant accessories, and unique gift ideas, Swarovski stands as a renowned name synonymous with brilliance and craftsmanship. In the vibrant city of Danbury, the Swarovski boutique nestled within the Danbury Fair Mall offers a convenient and accessible location to explore their exquisite collections. This article aims to provide a clear, engaging, and informative overview for local users in Connecticut, detailing what makes this specific Swarovski store a noteworthy destination, from its product offerings to the customer experience, while also addressing practical considerations like store hours.

Swarovski has long been celebrated for its precision-cut crystals, transforming them into captivating jewelry, watches, figurines, and home decor items. For those in Connecticut looking for a touch of sparkle, a meaningful gift, or a stylish accessory, understanding the offerings and the typical shopping experience at their local Danbury Fair Mall location is beneficial. While the brand itself promises quality and aesthetic appeal, the individual store experience is often shaped by its staff and operational efficiency. Exploring the nuances of this location will help local users make informed decisions for their next crystal purchase.

Location and Accessibility

Swarovski is ideally located at 7 Backus Ave Box 393, Danbury, CT 06810, USA. This address places it squarely within the Danbury Fair Mall, a major retail hub and one of Connecticut's most popular shopping destinations. The mall's central location in Danbury ensures excellent accessibility for residents within the city and from surrounding towns across Connecticut.

Being situated within a large shopping mall offers numerous advantages in terms of convenience. Visitors to the Danbury Fair Mall will find ample parking available, which helps alleviate the stress often associated with finding a spot in busy commercial areas. The mall's layout is designed for easy navigation, making it straightforward to locate the Swarovski store (Box 393). Furthermore, the mall environment provides a comfortable and secure setting for shopping, allowing customers to combine their visit to Swarovski with other errands, dining experiences, or leisure activities. This central and highly accessible location makes it a practical and appealing choice for anyone in Connecticut looking for crystal jewelry and gifts.

Services Offered

Swarovski stores typically offer a range of services designed to enhance the customer experience and ensure satisfaction with their crystal products.

  • Crystal Jewelry and Accessory Sales: The primary service is the sale of Swarovski's extensive collection of crystal jewelry, including necklaces, earrings, bracelets, rings, and watches. They also offer fashion accessories like handbags, pens, and keychains.
  • Crystal Figurine and Home Decor Sales: Beyond wearables, Swarovski is known for its intricate crystal figurines, ornaments, and home decor items, which are popular for collecting and gifting.
  • Gift Selection Assistance: Sales associates are generally available to assist customers in selecting the perfect gift, offering advice on style, occasion, and recipient preferences.
  • Product Exchange and Returns: Like most retail stores, Swarovski typically has policies in place for product exchanges and returns, as highlighted by a customer review regarding a necklace exchange. It is always advisable to clarify these policies, especially concerning items that might be altered (e.g., sized).
  • Product Care Advice: Staff can often provide guidance on how to care for Swarovski crystal products to maintain their sparkle and longevity.

Features / Highlights

The Swarovski store in Danbury, CT, possesses several features and highlights that shape the customer experience, as reflected in various feedback.

  • Beautiful Crystal Collections: The store showcases Swarovski's signature dazzling crystal collections, offering a wide array of designs and styles that appeal to various tastes, from classic elegance to modern trends.
  • Potential for Exceptional Sales Service: As highlighted by a positive customer review, the store has the capacity to offer "100% satisfaction" through "delightful" sales associates who exemplify "everything a salesperson should be." This indicates a potential for truly outstanding and helpful interactions.
  • Ideal for Gifting: Swarovski products, with their inherent sparkle and elegant presentation, are highly suitable for gifts, and the store provides an environment conducive to finding the perfect present.

However, it is important to acknowledge that customer experiences can vary, as indicated by another review. A key operational highlight that occasionally impacts customers is regarding store hours:

  • Variable Store Hours: One customer experienced the store being unexpectedly closed during stated business hours ("10:00" and "12:40" on a Monday). While late openings can occur, the lack of notice or reason can be a point of frustration for customers planning their visits. This suggests that while typically reliable, it's advisable for customers to verify hours if planning a specific visit.

Promotions or Special Offers

Swarovski, as an internationally recognized brand, frequently engages in various promotions and special offers throughout the year. These typically include:

  • Seasonal Sales: Expect special pricing and discounts around major holidays (e.g., Christmas, Valentine's Day, Mother's Day) and during key shopping periods like Black Friday.
  • Collection Launches: New collections may sometimes be introduced with special introductory offers or events.
  • Member Programs: Swarovski often has a loyalty program that offers exclusive benefits, early access to sales, or special discounts for members.
  • Online and In-Store Promotions: Promotions are typically available both through their official website and directly in their retail stores, including the Danbury location.

For the most current and specific promotions available at the Swarovski store in Danbury, CT, it is highly recommended that interested individuals visit their store within the Danbury Fair Mall, check the official Swarovski website, or call them directly using the provided contact information. This will ensure you receive the most accurate and up-to-date details on any ongoing or upcoming special offers that can enhance your crystal purchase experience.

Contact Information

For those in Connecticut interested in visiting or contacting Swarovski in Danbury, here is their information:

Address: 7 Backus Ave Box 393, Danbury, CT 06810, USA

Phone: (203) 744-2002

Mobile Phone: +1 203-744-2002

Conclusion: Why this place is suitable for locals

Swarovski at the Danbury Fair Mall is a suitable destination for locals across Connecticut seeking beautiful crystal jewelry, accessories, and gifts. Its location within a major mall provides exceptional convenience, offering ample parking and easy access, making it a practical choice for shoppers from Danbury and surrounding towns. This allows residents to comfortably browse their extensive collections and combine their visit with other shopping needs.

The potential for truly delightful customer service, as highlighted by positive testimonials praising the staff's helpfulness and demeanor, adds significant value to the shopping experience. When you find a sales associate who embodies "everything a salesperson should be," it makes the process of selecting a special item all the more enjoyable and reassuring. For locals looking for unique and sparkling gifts, or a personal indulgence, the array of high-quality crystal pieces available at Swarovski caters to a wide range of tastes and occasions.

While there have been occasional instances of unexpected store closures, it is often advisable to verify hours if planning a specific visit, a minor consideration given the overall benefits. Overall, for anyone in Connecticut seeking the distinct beauty of Swarovski crystals, coupled with the convenience of a mall location and the potential for truly exceptional service, the Danbury store offers a valuable and recommended shopping experience.

Swarovski Photos

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Swarovski 4
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Swarovski Location

Swarovski

7 Backus Ave Box 393, Danbury, CT 06810, USA

Get directions

Reviews

Bought a necklace on Saturday that turned out to be the wrong size. Came back on Monday to exchange it at 10:00 and the store was closed. Assumed late openings happen to everyone, so killed some time at the mall. At 12:40 the store is still closed with no notice or reason.

Oct 28, 2024 · Heather Newman

I was shopping in your store at the Danbury Mall the night of May 15th, 2024 and I just want to give a 100% satisfaction shout out to the young lady that was working that evening. She was a delight and and everything a salesperson should be!! Unfortunately I did get not get her name but if you could please let her know. Thank you.

May 17, 2024 · Sandra Sarubbi

I can not recommend this Swarovski store enough! Great customer service…knowledgeable, friendly, and helpful! This store will remain my go to for Swarovski pieces. The store manager, Jessica, went above and beyond, offering & expertly repairing my bracelet’s in time for prom! So grateful! :)

May 07, 2023 · Joanne Rowe

This place is lucky that it even gets a star. I came to this store last week to buy myself something nice. I was not greeted, nor was I asked if I needed assistance the entire time I was there. I felt very uncomfortable because I was being watched by an employee. The glass cases were so dusty and filled with many fingerprints!!! It’s as if the glass hadn’t been cleaned in a long time. I will not be coming to this store ever again!!

Jun 27, 2021 · Haydee Lopez

Today was my first time going to Swarovski and I had a wonderful experience. Being there in person, the Jewelry and the Crystal's were Elegant and Gorgeous. Crystal Expert Stiljan was so amazing. Stiljan was so great providing Information about the Jewelry and crystals; Also information in general about the company. I loved how Stiljan was very enthusiastic and encouraging, it made me consider to buy Jewelry from the store in the future. It was a charming and impressive experience that makes me want to go back in a near future. Again Thank you to Stiljan for such a good service. I'm very thankful for the service that me and my mother received.

Jul 01, 2022 · Raul Lajara Robles

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