5.0

I had an amazing experience at Shreve, Crump & Low! As soon as I walked in, I was warmly greeted by Meryl who immediately offered assistance when I mentioned needing my watch adjusted for a better fit. Without hesitation, she helped size the watch and then brought it to Jose, their skilled watchmaker. Jose worked his magic with obvious expertise and precision. The entire staff was extremely nice, professional, and truly went above and beyond to provide exceptional service. It's rare to find this level of attentive, personalized care these days. I highly recommend Shreve, Crump & Low for anyone looking for quality jewelry and outstanding customer service!

jim quinlan
  • Overview
  • (203) 622-6205
  • shrevecrumpandlow.com

Hours

Monday Closed
Tuesday 10:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 10:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed

Shreve, Crump & Low Introduce

For residents of Connecticut seeking a truly exceptional jewelry experience, look no further than Shreve, Crump & Low. Nestled in the heart of Greenwich, this esteemed establishment stands as a beacon of luxury, craftsmanship, and unparalleled customer service. More than just a jewelry store, Shreve, Crump & Low is a destination where cherished memories are made, significant milestones are celebrated, and timeless pieces are discovered. From exquisite diamonds and vibrant gemstones to elegant timepieces and bespoke designs, their collection caters to diverse tastes and occasions, ensuring every visitor finds something truly special. This article will guide you through what makes Shreve, Crump & Low a go-to choice for discerning jewelry enthusiasts across Connecticut, offering insights into their offerings, accessibility, and the dedicated service that sets them apart.

Shreve, Crump & Low is conveniently located at 125 Greenwich Ave, Greenwich, CT 06830, USA. This prime location places it within easy reach for residents throughout Connecticut, particularly those in Fairfield County and surrounding areas. Greenwich Avenue itself is a well-known and easily accessible street, famous for its upscale boutiques, fine dining, and vibrant atmosphere. For those traveling by car, there is often street parking available, though it can be busy, and various public parking options are typically found nearby within a short walking distance. The store's position on a prominent avenue means it's also well-served by local transportation, making it accessible for those who prefer not to drive. Its proximity to major roadways further enhances its accessibility for visitors coming from different parts of the state, allowing for a comfortable and straightforward journey to experience their offerings firsthand.

Services Offered:

  • Expert Jewelry Sales: A curated selection of fine jewelry, including engagement rings, wedding bands, necklaces, earrings, bracelets, and more, featuring diamonds, colored gemstones, and precious metals.
  • Luxury Watch Sales: An extensive collection of high-end timepieces from renowned manufacturers, catering to both collectors and those seeking a statement watch.
  • Professional Watch Repair: Skilled watchmakers on staff, like Jose, who are equipped to handle a wide range of watch adjustments, repairs, and servicing, from simple band adjustments to intricate mechanical overhauls. As one customer shared, "Jose worked his magic with obvious expertise and precision."
  • Jewelry Repair and Restoration: Comprehensive services for repairing, restoring, and maintaining existing jewelry pieces, ensuring their longevity and beauty.
  • Custom Design Services: The ability to create unique, bespoke jewelry pieces tailored to individual preferences and specifications, bringing dream designs to life.
  • Appraisals: Professional appraisal services for insurance, estate planning, or valuation purposes, provided by knowledgeable experts.
  • Cleaning and Maintenance: Complimentary cleaning and inspection services to help customers keep their jewelry looking its best.

Features / Highlights:

  • Exceptional Customer Service: A core tenet of Shreve, Crump & Low, evident in glowing customer reviews. Patrons consistently praise the warm greetings and attentive assistance from staff members like Meryl, who "immediately offered assistance." Another review highlights how "everyone was extremely nice and courteous."
  • Skilled On-Site Watchmaker: The presence of highly skilled professionals like Jose, their watchmaker, ensures that repairs and adjustments are handled with precision and expertise, providing immense value and convenience to customers. This level of in-house skill is a significant differentiator.
  • Prompt and Efficient Service: Customers have reported incredibly quick turnarounds for services, with one individual mentioning their watch band was "fixed within an hour." This efficiency is a major highlight for busy individuals.
  • Complimentary Services: The generosity of the store, offering services like watch band repair at no charge, as experienced by a delighted customer, fosters loyalty and demonstrates a commitment to client satisfaction beyond just sales. This level of service is "Incredible!!" as one reviewer noted.
  • Luxurious and Welcoming Atmosphere: The store provides an inviting and sophisticated environment where customers feel comfortable and valued, making the shopping or service experience a pleasure.
  • Deep Industry Expertise: The staff at Shreve, Crump & Low possesses extensive knowledge of jewelry, diamonds, gemstones, and watches, offering invaluable guidance and advice to customers.
  • Commitment to Quality: Every piece of jewelry and every service offered reflects a dedication to the highest standards of quality and craftsmanship, ensuring lasting beauty and value.

Promotions or Special Offers:

While specific, ongoing promotions are not publicly detailed, the customer reviews highlight instances of exceptional, complimentary service, such as the watch band repair at no charge. This suggests that Shreve, Crump & Low prioritizes building long-term relationships with their clientele through acts of generosity and outstanding service, which can be viewed as an ongoing "special offer" in terms of customer value. It is always recommended for interested individuals to contact the store directly or visit their website for any current seasonal promotions, exclusive events, or special offerings that may be available. Often, high-end jewelers will have unadvertised benefits or special considerations for loyal customers, so developing a relationship with their team could lead to unique opportunities.

Contact Information:

Address: 125 Greenwich Ave, Greenwich, CT 06830, USA

Phone: (203) 622-6205

Mobile Phone: +1 203-622-6205

Conclusion: Why this place is suitable for locals

For residents of Connecticut, Shreve, Crump & Low is far more than just a jewelry store; it's a trusted community resource and a true gem within the state. Its suitability for locals stems from several key factors. Firstly, its convenient Greenwich location makes it easily accessible for anyone in the greater Connecticut area seeking high-quality jewelry or professional repair services. Secondly, the level of service offered is consistently described as exceptional, personalized, and genuinely caring. This is a place where customers, like the one who was "warmly greeted by Meryl" and experienced an "amazing experience," feel valued and understood. The availability of expert, in-house watchmakers and jewelers, as evidenced by Jose’s skill, provides immense peace of mind for locals needing reliable and precise work done on their precious items. Furthermore, the commitment to going "above and beyond," even offering services at no charge in some instances, builds incredible loyalty and trust within the community. This dedication to customer satisfaction ensures that whether you're looking for an engagement ring, a timeless watch, or simply need a cherished piece repaired, Shreve, Crump & Low provides a local, reliable, and deeply professional experience. For Connecticut residents, it represents a standard of excellence in the jewelry industry that is truly unparalleled.

Shreve, Crump & Low Photos

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Shreve, Crump & Low Location

Shreve, Crump & Low

125 Greenwich Ave, Greenwich, CT 06830, USA

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Reviews

I had an amazing experience at Shreve, Crump & Low! As soon as I walked in, I was warmly greeted by Meryl who immediately offered assistance when I mentioned needing my watch adjusted for a better fit. Without hesitation, she helped size the watch and then brought it to Jose, their skilled watchmaker. Jose worked his magic with obvious expertise and precision. The entire staff was extremely nice, professional, and truly went above and beyond to provide exceptional service. It's rare to find this level of attentive, personalized care these days. I highly recommend Shreve, Crump & Low for anyone looking for quality jewelry and outstanding customer service!

Apr 22, 2025 · jim quinlan

Awesome Service, Highly Recommended. I walked in to the store yesterday for the first time to have my watch band repaired, everyone was extremely nice and courteous, they fixed the watch band within an hour and there was no charge!! Incredible!! I will go back to them with all my watches as needed without hesitation.

Mar 12, 2025 · Paul Zilberfein

I have gone here a few times for minor watch adjustments and the staff has always been so helpful! Special shout out to their watch maker, who works quickly and to Meryl for the outstanding customer service. Can’t recommend this place enough! I will be back!

May 10, 2025 · Robert Solecki

had an amazing experience at Shreve, Crump & Low. The selection is incredible—everything from timeless classics to unique pieces you won’t find anywhere else. A special shoutout to Jessica, who was a huge help throughout the whole process. She was knowledgeable, patient, and truly made the experience enjoyable. If you’re looking for high-quality jewelry and top-tier service, this is the place to go.

Mar 28, 2025 · Harvard university

We just upgraded my engagement ring and all I can say is wow!! Brad who is one of the owners worked with me personally. He is very knowledgeable and gave me an incredible deal on my new ring. You would not think it’s possible buying a ring on Greenwich Ave at such a good price. Brad and his whole team treated me like a friend that I have known forever. This was my first time shopping there and won’t be my last. They also resized my watch and sized my ring as I waited very convenient and quick service. I highly recommend and definitely check them out. The store has a very beautifully curated selection of jewelry. I literally have the ring of my dreams now thanks to Brad and the team!

Nov 22, 2024 · Mindy Panagopulos

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