Luxury Imports Corp Jewels by Sam

We would give a negative rating if it were an option. My husband purchased a pair of expensive earrings ($2200) for me and upon receiving them there were obvious defects. One diamond was much darker than the rest, bends in the settings, one omega back did not align or close properly and AFTER OWNING THEM FOR 2 DAYS, 2 OF THE DIAMONDS FELL OUT!!! We contacted the merchant and he was very slow to respond back but after we filed a dispute with our credit card company he responded. He was very unprofessional and insulting, placing the blame on us, claiming that we mishandled the earrings and manual manipulation of the diamonds which is untrue and furthermore, just ridiculous! We waited 3 months on the item and it was a substantial gift from my husband. We mailed the earrings back to him. He has refused to issue a refund for the item. The diamonds were not set properly therefore, it would continue happening (diamonds falling out), per our local jeweler. I would not recommend to family or friends nor would we ever make another purchase from Luxury Imports Corp Jewels by Sam.

I initially met Sam through eBay and purchased a cute pair of earrings last year at what I believed was a fairly reasonable price. He seemed nice and when I was ready to purchase another pair I decided to call him. The earrings I wanted were a larger version of something that he had in his inventory.. I assumed that he had people that could make settings and supply stones. I paid $2350 in advance, and in good faith. I was very disappointed when I received the earrings as the setting itself was significantly substandard for what I paid, flimsy, and flexible. The design I chose is a standard setting that many, many jewelry designers use. The gold ran, The posts were too short even after I told him I needed them to be a little longer, one of them is bent and you can see solder marks where they were attached. No care was taken. I emailed, sent pictures called and sent texts all to no avail. I did not even want my money back, I just wanted him to go back to the caster and have the settings redone. I have always believed that if you have a good business transaction with someone, you develop a relationship and they have a customer for life. The fact that he failed to respond in anyway displays a complete lack of integrity. I am not able to give him any stars and I guess I will try and find a jeweler that takes pride in their work and values their client relations. Thank you.

Luxury Imports is my go to jeweler. They helped me make my wife’s dream ring a reality. Their prices are very fair, and everyone I recommend him to has a great experience!!! Can't wait for my next purchase!!!

These guys are THIEVES!!! I bought 2 rings from them. One, in honor of my dad who was dying. I rarely wear my rings and diamonds fell out. They said to mail it back with any parts, so I did. They said to give 8-10 days for repair, refund or replacement. I gave them almost 3 mo. They will not return any messages through eBay, where they are JEWELS_BY_SAM, calls, nothing. I have proof they got my ring and will be going to NY to the police. Racketeering will look good on them in prison. Im sure they are taking in, stealing and reselling. DO NOT BUY FROM THEM!!!!!!! As soon as they have your jewelry or money??? You’ll never hear from them again! SAVE YOUR MONEY AND YOUR HEART, NEVER TRUST THESE PEOPLE! FLAT OUT THIEVES!!!

Sam is my go to jeweler guy. My first interaction with Sam was when I was making the purchase of an engagement ring for my wife. He walked me through A-Z, helping me fit what I wanted into my budget. He sent me prototypes until we got it perfect. His pricing is beyond fair, and always has a large selection of inventory. I go to him for jewelry cleaning, repairs/ maintenance, and new purchases. Not to mention- everyone I have recommended him to have have reported back to me with excellent feedback!