Genter's Jewelers ico

Genter's Jewelers

Jewelry Store Near MeNew YorkUlster CountySaugertiesMarket Street

18 Market St, Saugerties, NY 12477, USA

4.0

Ended up taking 6 months to “service” 2 watches. Used to be local but moved to the city. Remembered using Genter’s in the past and thought it would be a good option because he said he could just ship it. Very difficult to get on the phone to see what the status was, had to call several times roughly every 3-4 weeks. After 5 months, he said it was finished and would ship it to me as we discussed. I then chased every week for the final month to see why it hasn’t shipped yet… “the post office isn’t open before or after work so he can’t get to it”?? The store is 3 minutes walk to the post office… I finally decide to make the 2 hour journey to see what was going on. I arrive and he states it will be the price we discussed for both of the watches but to return in 15 minutes. At this point I still believe that both watches were repaired as he told me that on the phone. I return later and he makes the big reveal that one of the watches is in fact not fixed and now the price is 1/2 of what he stated earlier. So was the plan to fix the watch in that 15 minute time span after he wasn’t able to do it in 6 months?? Although he did not charge me for it, i do not understand why not just tell me you couldn’t fix it instead of making me wait 5-6 months to physically go retrieve it to admit it’s not fixed. That’s when I saw he put the completely wrong crown on one of the watches (wrong color, wrong brand, and not the original one it had when i dropped it off). The watch is entirely silver and the crown he put on was gold…. I then requested that he collect the original one, and he did send it the following week (kind of strange though as he originally “wasn’t able” to ship the actual watches for 3+ weeks) So i get my two watches back at the 6 month mark, one “working” and one not working. I take them to a watchmaker nearby in the city with great reviews and what does he find? Dirty movements (he sent photos too) that he describes as “no service could’ve left behind, missing screws, and swapped base plates from a spare watch with a different finish”. And this new guy completes a full service on both of the watches in 2-3 weeks... In summary it took 5-6 months, one still wasn’t working, two both still needed a full service, one wrong crown (which he did send back), and two wrong base plates (still awaiting originals back)… Not one apology for any of the mistakes or acknowledgement of it taking a long time, otherwise I would not have written this review.

Ten Dollar
  • Overview
  • (845) 246-2100
  • www.gentersjewelers.com

Hours

Monday Closed
Tuesday Closed
Wednesday 9:00 AM - 4:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed

Genter's Jewelers Introduce

For those of us living in New York, especially within the picturesque Hudson Valley region, finding a local business that truly understands the sentimental value of jewelry and provides reliable, professional service is always a top priority. We seek out establishments that combine expertise with a personal touch, ensuring that our cherished pieces are handled with care. Today, we're focusing on one such local establishment: Genter's Jewelers. Located conveniently on Market Street in Saugerties, NY, Genter's Jewelers has been a presence in the community, offering various services to residents. This article aims to provide a clear, engaging, and informative overview for New Yorkers, helping you understand the range of services offered and what to expect when choosing Genter's Jewelers for your next jewelry need.

Genter's Jewelers aims to be a familiar and dependable name for residents in Saugerties and surrounding areas such as Kingston, Woodstock, and Catskill. Like many long-standing local businesses, they strive to be a go-to spot for both everyday jewelry needs and significant life events. Their position in the heart of Saugerties Village suggests a business deeply integrated into the fabric of the community, catering to customers who appreciate the convenience and personal interaction that only a local jeweler can offer. While experiences can vary, as with any service provider, the goal of a local business like Genter's Jewelers is to provide valuable service to its neighbors. For New Yorkers looking for a convenient, local option for their jewelry and watch requirements, Genter's Jewelers offers an accessible choice within the vibrant Saugerties community.

Location and Accessibility

Genter's Jewelers is conveniently located at 18 Market St, Saugerties, NY 12477, USA. For residents of New York, particularly those in the scenic Hudson Valley, Saugerties is a well-known village situated along the Hudson River. Market Street is a central thoroughfare in Saugerties, indicating that Genter's Jewelers occupies a prominent and easily discoverable position within the village's commercial area.

Accessing the store is generally straightforward for those driving. Market Street and the surrounding village area typically offer on-street parking or nearby public parking options, making a visit to Genter's Jewelers relatively hassle-free. Saugerties is well-connected by major routes like the New York State Thruway (I-87) and US Route 9W, facilitating easy access from neighboring towns such as Kingston, Woodstock, Catskill, and Rhinebeck. The charm of a village Main Street location often provides a more relaxed and personalized shopping experience compared to the busy environments of larger urban centers or expansive malls. This makes Genter's Jewelers an appealing destination for New Yorkers seeking focused attention and a comfortable setting for their jewelry and watch needs, without the stress of navigating congested city traffic or immense retail complexes.

Services Offered

Based on the provided customer reviews, Genter's Jewelers offers a range of services related to jewelry and watches. While the experiences detailed highlight varying levels of satisfaction, the services themselves are typical of a local jeweler:

  • Ring Sizing: This is a clearly offered service, with one positive review praising an "extremely promptly" turnaround of "less than 2 days" for an engagement ring resizing. This indicates that quick service is possible, especially for ring sizing needs.
  • Watch Service and Repair: The negative review extensively details services related to watches, including "service" and repair. While the customer's experience was challenging, it confirms that Genter's Jewelers does undertake watch repair and servicing work. This includes assessing movement issues, and potentially replacing components like crowns.
  • Jewelry Repair (Implied): As a general "jeweler," it's highly probable that Genter's Jewelers offers a broader range of jewelry repair services beyond just ring sizing, such as chain repair, stone setting, and general maintenance for various types of jewelry.
  • Sales of Jewelry and Watches (Implied): While the reviews focus on service, the business name "Genter's Jewelers" strongly implies the sale of new jewelry pieces and watches. This would typically include a selection of rings (engagement, wedding, fashion), necklaces, earrings, bracelets, and various brands of watches.
  • Consultation and Advice: Both reviews, in their own ways, point to the aspect of consultation. The positive review highlights a friendly and relatable interaction, while the negative one details discussions about repair statuses and pricing, indicating that the jeweler engages with customers to provide information and discuss options.

Features / Highlights

Based on the customer reviews, Genter's Jewelers exhibits some notable features and highlights, though experiences appear to be varied:

  • Potential for Extremely Prompt Ring Sizing: A significant highlight, as evidenced by one glowing review, is the ability to perform ring sizing with exceptional speed. The customer was pleasantly surprised to receive their engagement ring back in "less than 2 days," which is notably fast for such a service, especially when unexpected. This indicates a capability for very quick turnaround times when conditions allow.
  • Friendly and Relatable Service (Positive Account): One customer described the jeweler as "Extreme friendly, relatable and great prices for wonderful craftsmanship." This suggests that, for some, the personal interaction and perceived value are strong positive features. The jeweler's ability to "place where my fiance was from in Nova Scotia" further emphasizes a relatable and engaging customer service style.
  • Local Convenience in Saugerties: Being a local establishment in Saugerties, Genter's Jewelers offers the convenience of proximity for residents in the immediate area and surrounding Hudson Valley towns. This local presence can be a key draw for customers who prefer to support local businesses and avoid traveling to larger retail centers.
  • Craftsmanship (Positive Account): The positive review mentions "wonderful craftsmanship," indicating that customers can expect quality work on their jewelry, at least in certain service areas like ring sizing.
  • Comprehensive Watch Services (though with caveats): The detailed negative review confirms that Genter's Jewelers undertakes a broad range of watch services, including what should be full servicing, although the execution and communication were problematic in that particular case. This highlights their intent to provide such services.

Promotions or Special Offers

The provided customer reviews and basic business information for Genter's Jewelers do not contain any details about specific promotions or special offers. As a local jeweler, their approach to promotions might differ from larger chain stores, often relying more on direct customer relationships and quality of service.

However, typical promotions or offers that a local jewelry store in New York might provide could include:

  • Seasonal Sales: Discounts around major holidays (e.g., Valentine's Day, Mother's Day, Christmas) or during specific shopping seasons.
  • Engagement and Wedding Set Deals: Special pricing or packages for those purchasing an engagement ring and wedding bands together.
  • Watch Battery Replacement Deals: Offers on common services like watch battery replacements, often as a way to encourage walk-ins.
  • Complimentary Cleaning: Many jewelers offer free cleaning and inspection for jewelry, often as a standard courtesy.
  • Layaway Programs: Flexible payment options for more significant purchases, which can be a key advantage for local customers.
  • Repair Service Discounts: Occasional promotions on specific repair types, though this is less common for specialized services.

To learn about any current or upcoming promotions, sales events, or special services at Genter's Jewelers, New York residents are encouraged to:

  • Call Them Directly: Use their provided phone numbers, (845) 246-2100 or mobile +1 845-246-2100, to inquire about any ongoing deals.
  • Visit the Store: The most direct way to get information on current offers is to visit them in person at 18 Market St, Saugerties, NY 12477, USA. This also allows you to see their inventory and discuss your specific needs.

While no explicit promotions are listed, the possibility of exceptionally fast ring sizing, as highlighted in one review, could itself be considered a valuable feature for customers in urgent need of this service.

Contact Information

For New York residents looking to connect with Genter's Jewelers in Saugerties, here is their essential contact information:

  • Address: 18 Market St, Saugerties, NY 12477, USA
  • Phone: (845) 246-2100
  • Mobile Phone: +1 845-246-2100

Having both a landline and a mobile number provides convenient options for customers to call with inquiries, discuss specific jewelry or watch needs, or confirm their hours of operation. Their physical address on Market Street ensures easy navigation for those planning an in-person visit to their Saugerties location, allowing for direct interaction with their team and a firsthand look at their offerings.

Conclusion: Why this place is suitable for locals

For New Yorkers, particularly those residing in the charming village of Saugerties and the wider Hudson Valley region, Genter's Jewelers offers a suitable local option for various jewelry and watch needs. Its prime location on Market Street in Saugerties provides inherent convenience, making it easily accessible for residents seeking local services without the need to travel to larger, more impersonal urban centers. This accessibility is a key advantage for everyday jewelry concerns or special purchases.

While customer experiences can vary, one notable highlight that makes Genter's Jewelers particularly suitable for locals is their proven capability for extremely prompt ring sizing. As evidenced by a positive customer review, the ability to resize an engagement ring in "less than 2 days" is a significant benefit for individuals facing time-sensitive situations, such as unexpected proposals or travel plans. This quick turnaround, when achievable, demonstrates efficiency and a responsiveness that can be highly valued by the community.

Furthermore, as a local establishment, Genter's Jewelers has the potential to offer personalized service and a more familiar interaction compared to large retail chains. For customers who appreciate supporting local businesses and engaging directly with community members, Genter's Jewelers provides that opportunity. The presence of both jewelry and watch services under one roof also offers convenience for those with diverse needs, from purchasing a new piece to seeking repair for a beloved timepiece.

In summary, Genter's Jewelers serves as a readily available local resource for New Yorkers in the Saugerties area, particularly for those prioritizing quick and efficient ring sizing and who appreciate the convenience of a neighborhood jeweler for their broader jewelry and watch requirements. Their long-standing presence in the community solidifies their role as an accessible option for local residents seeking jewelry expertise close to home.

Genter's Jewelers Photos

Genter's Jewelers 4
Genter's Jewelers 4

Genter's Jewelers Location

Genter's Jewelers

18 Market St, Saugerties, NY 12477, USA

Get directions

Reviews

Ended up taking 6 months to “service” 2 watches. Used to be local but moved to the city. Remembered using Genter’s in the past and thought it would be a good option because he said he could just ship it. Very difficult to get on the phone to see what the status was, had to call several times roughly every 3-4 weeks. After 5 months, he said it was finished and would ship it to me as we discussed. I then chased every week for the final month to see why it hasn’t shipped yet… “the post office isn’t open before or after work so he can’t get to it”?? The store is 3 minutes walk to the post office… I finally decide to make the 2 hour journey to see what was going on. I arrive and he states it will be the price we discussed for both of the watches but to return in 15 minutes. At this point I still believe that both watches were repaired as he told me that on the phone. I return later and he makes the big reveal that one of the watches is in fact not fixed and now the price is 1/2 of what he stated earlier. So was the plan to fix the watch in that 15 minute time span after he wasn’t able to do it in 6 months?? Although he did not charge me for it, i do not understand why not just tell me you couldn’t fix it instead of making me wait 5-6 months to physically go retrieve it to admit it’s not fixed. That’s when I saw he put the completely wrong crown on one of the watches (wrong color, wrong brand, and not the original one it had when i dropped it off). The watch is entirely silver and the crown he put on was gold…. I then requested that he collect the original one, and he did send it the following week (kind of strange though as he originally “wasn’t able” to ship the actual watches for 3+ weeks) So i get my two watches back at the 6 month mark, one “working” and one not working. I take them to a watchmaker nearby in the city with great reviews and what does he find? Dirty movements (he sent photos too) that he describes as “no service could’ve left behind, missing screws, and swapped base plates from a spare watch with a different finish”. And this new guy completes a full service on both of the watches in 2-3 weeks... In summary it took 5-6 months, one still wasn’t working, two both still needed a full service, one wrong crown (which he did send back), and two wrong base plates (still awaiting originals back)… Not one apology for any of the mistakes or acknowledgement of it taking a long time, otherwise I would not have written this review.

May 12, 2025 · Ten Dollar

I'm a little late on this review. Back in November my fiance (boyfriend at the time) came to visit me. We haven't seen each other for almost 8 months due to the pandemic and needed a well deserved vacation. He surprised me by proposing and had this whole plan worked out how we get the ring sized and have it shipped off to get it 5-6 weeks later. My parents had come to this place a few years back and had a ring sized here. I didn't know how long the wait time was so we dropped it off expecting at least a week. He didn't know our situation or anything. But still got it done extreme promptly. Taking less than 2 days to get my ring back.. that my fiance was than actually able to slip it on my finger and ask me again to marry him. Extreme friendly, relatable and great prices for wonderful craftsmanship. He even was able to place where my fiance was from in Nova Scotia because he's gone before. Thank you!

Jan 05, 2021 · MaryKate Baldwin

Needed replacement earring backings to a treasured pair of quality earrings. Keith had what I needed in stock and at a reasonable price. Also had a nice meet and greet with Keith's dog pal.

May 02, 2024 · Raniolo

I've used him for a few things. And just recently my finger became swollen around my knuckle and he very easily and gently got it off

Dec 03, 2024 · Betsy Pellitteri

Keith and his wife run a quite unique business he rebuilt a ring for me that was my dad's that was given to him by my mom before they were married he did an excellent job on it it was missing the whole bottom of the Ring I would recommend anyone to bring their work to him the man is a true Craftsman he fixes clocks and also sells fine jewelry and watches kudos to your business keep up the great work your friend Frank

Jan 13, 2021 · Frank Spignardo

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