690 Madison Ave, New York, NY 10065, USA
So disappointed in this store. Walked in on a Friday and bought a necklace while on vacation in NYC. Was told they would extend the length of the chain for me and mail it to my home out west. Since then, I have had zero communication from the store except generic emails that are telling me I need to come in to pick it up. Mind you, I told the sales association I don't live in NYC and paid the state tax in my home state, which are higher than NYC. I have emailed and called the store multiple times for over a week. To date NO ONE has acknowledged me. Needless to say, I won't be buying any more jewelry from here. Cartier and Tiffany's don't treat their customers this poorly and considering Van Cleef is owned by the same company as Cartier, I was expecting much better service. So extremely disappointed and I still don't have my necklace.
Van Cleef & Arpels is a renowned luxury jewelry brand that has captured the hearts of jewelry enthusiasts worldwide. Located at 690 Madison Avenue in New York City, this exquisite store offers an unparalleled shopping experience for those seeking high-quality jewelry, unique gifts, and stylish clothing. The store is open from Monday to Friday, from 10:00 AM to 6:00 PM, providing ample opportunity for visitors to explore its stunning collections.
Known for its elegant ambiance, Van Cleef & Arpels Madison Avenue store creates a sophisticated environment that reflects the brand's timeless charm. The interior is designed to inspire and captivate, with displays of intricate jewelry pieces that tell stories of craftsmanship and history. The store's knowledgeable staff are dedicated to providing exceptional service, ensuring that each customer's experience is tailored to their individual tastes and preferences.
Van Cleef & Arpels offers a wide range of services that make shopping a delightful experience. Whether you're looking for custom jewelry or gift-wrapping options, the store's team goes above and beyond to meet your needs. Additionally, the store provides repair services for its fine jewelry pieces, ensuring that your precious items remain in pristine condition for years to come.
As a point of interest for visitors to New York City, Van Cleef & Arpels Madison Avenue is not just a store but an establishment that offers a glimpse into the world of luxury and sophistication. The store often hosts exclusive events, such as trunk shows and previews of new collections, giving customers the opportunity to be among the first to discover the latest trends in jewelry and fashion.
Customer feedback highlights the exceptional service provided by Van Cleef & Arpels. Many visitors praise the store's ability to create a personalized shopping experience, with one customer noting that the staff went out of their way to ensure every detail was perfect for a special occasion. Another visitor mentioned the store's attention to detail and the care taken in presenting each piece, making the shopping experience truly memorable.
While some customers have shared disappointing experiences, such as delays in service or communication issues, these instances are often seen as exceptions rather than the norm. The majority of reviews emphasize the high level of professionalism and dedication demonstrated by the store's team, underscoring Van Cleef & Arpels' commitment to excellence.
Whether you're a local resident or a tourist visiting New York City, Van Cleef & Arpels Madison Avenue is a must-visit establishment. It offers not only an extensive selection of fine jewelry and apparel but also an unforgettable shopping experience that combines elegance with exceptional service.
690 Madison Ave, New York, NY 10065, USA
Get directionsSo disappointed in this store. Walked in on a Friday and bought a necklace while on vacation in NYC. Was told they would extend the length of the chain for me and mail it to my home out west. Since then, I have had zero communication from the store except generic emails that are telling me I need to come in to pick it up. Mind you, I told the sales association I don't live in NYC and paid the state tax in my home state, which are higher than NYC. I have emailed and called the store multiple times for over a week. To date NO ONE has acknowledged me. Needless to say, I won't be buying any more jewelry from here. Cartier and Tiffany's don't treat their customers this poorly and considering Van Cleef is owned by the same company as Cartier, I was expecting much better service. So extremely disappointed and I still don't have my necklace.
Mar 21, 2025 · Erica MortensonI had been eagerly anticipating the opening of Van Cleef & Arpels' Madison Avenue location ever since they announced it. I had the pleasure of visiting on the second day after the store's grand opening, and it was already bustling with customers! Prior to my visit, I called to schedule an appointment and spoke with Luke, my sales associate. Having interacted with several sales associates at various luxury brands, I can confidently say that Luke stood out as exceptional. He was not only professional and attentive but also genuinely caring. Above all, he made the entire process of purchasing our wedding bands smooth and effortless. On the day we made our purchase, the boutique treated us to delicious sweets and thoughtful gifts, adding a special touch to the experience. My fiancée and I were both delighted by our visit to the new Van Cleef & Arpels location, and we feel incredibly fortunate to have met Luke. We’re already looking forward to returning soon!
Dec 04, 2024 · Miriam KimLuke is very friendly and professional. However, I wasn't even offered a glass of water in the store.
Mar 16, 2025 · Pierre PierreOpened one month ago a large store !!
Feb 01, 2025 · Cristian PasaricaGorgeous new location. Implacable service. Very nice selection
Dec 15, 2024 · Nelly Gofman
19 E 62nd St, New York, NY 10065, USA
14 E 62nd St, New York, NY 10021, USA
678 Madison Ave, New York, NY 10065, USA
710 Madison Ave, New York, NY 10065, USA
714 Madison Ave, New York, NY 10065, USA
716 Madison Ave, New York, NY 10065, USA