33 Orchard St, New York, NY 10002, USA
I bought almost $2000 worth of Christmas/ Hanukkah gifts there 2 yrs ago. So fun. About 1/2 broke and some very quickly. Hair clip ribbon unraveled 1st use. The bunny 馃惏 one completely busted. Cheap materials to hold things together. Charms all fell off. I called, emailed when it happened. No responses except sending me a notice of an in-store sale. Addendum: WOW! Susan Alexandra found my order and replaced all that was broken. Unbelievable customer service after leaving this review. They reinforced all their collections so i will be shopping there again this season. I tried to add photo of beautiful box of items but it says "error". oh well, 5 stars!!
Welcome to Susan Alexandra, your go-to destination for exquisite jewelry and home goods in the heart of New York City. Located at 33 Orchard St, our store is a haven for anyone looking to discover unique, handcrafted pieces that combine style and quality. Whether you're searching for the perfect gift, updating your personal accessories, or finding special items for your home, Susan Alexandra offers an unparalleled shopping experience.
Our collection features a wide range of jewelry, from elegant necklaces and bracelets to bold earrings and custom-designed pieces. We also offer a variety of home goods that are both functional and decorative, bringing a touch of sophistication to any space. At Susan Alexandra, we take pride in our attention to detail and the quality of materials used in each piece, ensuring that every item is built to last.
One of the standout features of Susan Alexandra is our ability to customize jewelry pieces to suit your personal style. Whether you're looking for a unique necklace or a personalized earring, we work closely with customers to create one-of-a-kind designs that reflect their individuality. Our staff is friendly and knowledgeable, always ready to assist you in finding the perfect piece or item for your needs.
Our store offers special promotions during key shopping events like Black Friday, making it an excellent time to explore our collections at discounted prices. We also value our customers' feedback and strive to improve our services based on their experiences. Positive reviews highlight our exceptional customer service, creative product offerings, and the charm of our store.
Customer Feedback:
At Susan Alexandra, we strive to provide an exceptional shopping experience, combining quality products with outstanding service. Visit us at 33 Orchard St, New York, NY 10002 during our convenient hours and discover the perfect items for yourself or as gifts. We look forward to welcoming you to our store!
33 Orchard St, New York, NY 10002, USA
Get directionsI bought almost $2000 worth of Christmas/ Hanukkah gifts there 2 yrs ago. So fun. About 1/2 broke and some very quickly. Hair clip ribbon unraveled 1st use. The bunny 馃惏 one completely busted. Cheap materials to hold things together. Charms all fell off. I called, emailed when it happened. No responses except sending me a notice of an in-store sale. Addendum: WOW! Susan Alexandra found my order and replaced all that was broken. Unbelievable customer service after leaving this review. They reinforced all their collections so i will be shopping there again this season. I tried to add photo of beautiful box of items but it says "error". oh well, 5 stars!!
Nov 05, 2024 路 Marjorie O'ConnorThe shop is so cute I must say. Plenty of creative stuffs from jewelry untill accessory. I bought earring and necklace zodiac piece when they have black friday promotion. You could customize your own necklace, earring and etc. from the pieces that they offer. Staffs are really nice.
Dec 02, 2023 路 AS SAWAI highly recommend Susan Alexandra for custom pieces. Lisa and the whole team were truly amazing to work with -- they always responded quickly to emails, took feedback seriously and brought our vision to life. Beautiful product and reasonable price.
Oct 21, 2024 路 RexAlways dreamed of visiting this place! Decided to treat myself to a custom necklace and was very happy with my experience. The space itself was so very beautiful and such a special shop to visit - the jeweller was kind and attentive. Only small inconvenience was the lack of pricing on products. I understand it is a bit of a luxury handmade shop but I would鈥檝e loved to be able to know what I was spending before getting to the register! All together super happy with my visit to Susan Alexandra.
Mar 17, 2022 路 Lauren WittmannI just had the nicest experience with customer service at Susan Alexandra, and I think it's worth noting. Long story short is that I saw someone wearing an SA necklace that I fell in love with. I ended up putting through an online order that I realized wasn't exactly what I wanted, and the team couldn't have been kinder - and more responsive - in helping me rectify things. It's service like that, that garners reviews like this, and makes me want to pop into a store and support a business. Great customer relations truly can't be understated. Thanks, Susan Alexandra, for being so committed to that!
Jul 10, 2024 路 JS
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