10 Columbus Cir Ground Floor, New York, NY 10019, USA
I am on a short vacation to NYC, and one of the things I had planned to do was visit the Monica Rich Kosann store at 10 Columbus Circle. I have been eyeing their jewelry online for a while,but wanted to see it in person. I kept telling myself that I would only look but not buy, but it would have been very easy to convince me to buy. Luckily, I did not need any willpower, because no one helped me. There was one employee in the store (really it's more of a kiosk) in the lobby at 10 Columbus when I arrived this afternoon, and she was deep in conversation on the phone, apparently about some transaction that went wrong. I looked at everything and stood around for a bit, but she never looked up or acknowledged me. If I were her, I would have looked up and said "Sorry, I'll be with you soon," or something like that. But she didn't do that, So I went upstairs, wandered for a bit, and came back down about 20 minutes later. She was still on the phone. How complicated could any transaction possibly be? So once again, I stood around and looked while the "sales" person ignored me. I guess she just doesn't care about selling jewelry. If anyone notices very low sales when she is on duty, now you know why.
Monica Rich Kosann is a distinguished jewelry store located in the heart of New York City, at 10 Columbus Circle Ground Floor. Renowned for its exquisite selection of luxury jewelry, the store offers a unique blend of sophistication and style, catering to both discerning locals and international visitors. With extended hours from Monday to Saturday and Sunday afternoons, Monica Rich Kosann ensures that customers can explore their stunning collections with ease.
The store specializes in high-quality jewelry, ranging from elegant everyday pieces to custom-made designs. Whether you're searching for a statement necklace, a delicate bracelet, or a unique engagement ring, Monica Rich Kosann has something to suit every taste and budget. The store's commitment to excellence is evident in its attention to detail and dedication to creating timeless pieces that reflect individuality.
Monica Rich Kosann also offers promotional events throughout the year, including trunk shows, special sales, and personalized shopping experiences. These events provide customers with exclusive access to limited-edition pieces and the chance to meet with jewelry experts for advice and styling tips.
Customers who have visited Monica Rich Kosann often praise the store’s exceptional service and unique selection of jewelry. Many appreciate the attention to detail and the personalized approach taken by the staff, which makes the shopping experience truly memorable. One customer highlighted the ease with which they could create a custom piece, noting that the process was seamless and resulted in a beautiful, one-of-a-kind design.
While most reviews highlight the store’s strengths, there have been instances where customers have expressed concerns about service quality during peak hours. However, these experiences are rare, and the majority of visitors leave with a deep appreciation for Monica Rich Kosann’s dedication to excellence in jewelry craftsmanship and customer care.
10 Columbus Cir Ground Floor, New York, NY 10019, USA
Get directionsI am on a short vacation to NYC, and one of the things I had planned to do was visit the Monica Rich Kosann store at 10 Columbus Circle. I have been eyeing their jewelry online for a while,but wanted to see it in person. I kept telling myself that I would only look but not buy, but it would have been very easy to convince me to buy. Luckily, I did not need any willpower, because no one helped me. There was one employee in the store (really it's more of a kiosk) in the lobby at 10 Columbus when I arrived this afternoon, and she was deep in conversation on the phone, apparently about some transaction that went wrong. I looked at everything and stood around for a bit, but she never looked up or acknowledged me. If I were her, I would have looked up and said "Sorry, I'll be with you soon," or something like that. But she didn't do that, So I went upstairs, wandered for a bit, and came back down about 20 minutes later. She was still on the phone. How complicated could any transaction possibly be? So once again, I stood around and looked while the "sales" person ignored me. I guess she just doesn't care about selling jewelry. If anyone notices very low sales when she is on duty, now you know why.
Jan 18, 2025 · Meredith AndersonI had a very positive experience here. I can say it's tough to find quality jewerly especially ones you need customized. I bought a single diamond pendant and had photos put inside it that was done same day. Support smaller business people. The level of customer support I received here toh wouldn't get at the bigger guys. I think the brand is interesting nd the selection generous in quantity, quality and diversity. The person who helped me was Ciara. 5 stars for her service.
Feb 15, 2025 · Logan ShieldWhat a fresh approach to merchandising, and what a wonderful sense of design! Really enjoyed browsing this store at Cols Circle. If you're visiting from out of town, down't pass the store by! I especially liked the shadow box book display concept. Innovative. Also really liked the locket-while-you wait concept. Just download one of your pix and they turn it into a locked. Really first-rate pieces. Not an overwhelming selection, IMO. Just a nice variety of well-made pieces and very nice design.
Feb 16, 2020 · Jay TMGThank you Hilary for your help! I do not live close to the area and Hilary was able to help me over the phone by sending me pictures and modeling the pieces for me. She was incredibly kind, patient and knowledgable. Such great customer service, she went above and beyond to help me pick out some gorgeous pieces. 5 STARS, I am a happy customer! :)
Feb 19, 2024 · G LuciaMonica Rich Kosann shop at Time Warner Center is the BEST! Fantastic service and amazing product assortment. I am familiar with Monica's shop at Bergdorf Goodman but the product assortment provided at TWC is perfectly in my budget! You can get the greatest personalized gifts for family and friends. The designer, Monica, was in the store when I was there and along with her lovely sales team helped me pick out the perfect Poesy Ring for myself and come up with gift ideas for my loved ones for the holiday's. The windows are also amazing. LOVE LOVE LOVE this gorgeous shop!!
Dec 12, 2016 · Alden Chapman
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