Mikimoto

We had a delightful experience at Mikimoto in NYC in December 2023. Our sales person was highly trained and very patient as we were shopping. She listened to what I was looking for and worked very hard to please us. Her pearl knowledge was amazing and her ability to connect with the customer was appreciated. We ended our shopping trip with new earrings and a glass of champagne.

Mikimoto on Fifth Avenue is incredibly special. Exquisite designs and truly gorgeous pearls in such a beautiful boutique. This is a rare and very New York experience. Lulu has such expertise and always takes care of me. If you love pearls this is the ultimate destination.

My wife and I went to the NYC store a couple of days after Christmas. We enter the door and a security guard smiles reluctantly and there is a man behind the desk. No greetings or anything. Finally I ask if there any other items other than the few things on display. He points to the elevator and says 2nd floor. No eye contact and frankly, rude. We go to the 2nd floor and explain to the sales lady our experience. She apologized and introduced us to LuLu, from Hawaii. Lulu spends 10 minutes showing a few items and then quickly packs the items away and quickly dismisses us. There is no other customer in the store. The rest of the stores, Tiffany, Cartier, et al, are slammed full. My wife was so looking forward to purchasing Mikimoto pearls to go along with her strand. Needles to say, we will not be purchasing anything here. Best advise I can give is send Lulu packing.

请避雷讲中文的店员！ Please avoid the Asian sales associate with darker skin! I visited this store twice to buy a birthday gift – a pearl pendant. On my first visit, Naho provided exceptional service, patiently assisting me in trying nearly every pendant in the store until I found the perfect one. She promised to hold it for me for the entire upcoming week. However, when I returned a few days later, I was extremely disappointed to find that Naho was traveling. I informed another staff member (possibly named Lulu) that Naho was holding a pendant for me. Lulu initially refused to check, claiming that held items are only reserved for 1-2 days. Despite Naho's assurance of a week-long hold, I had to insist multiple times before Lulu reluctantly found the held pendant. Moreover, unlike other reputable jewelry stores where the staff pack the jewelry in front of the customer, Lulu asked me to wait on the sofa while she handled the transaction in the back, although she did come once when she needed me for payment. This made me very uneasy, as I couldn’t verify if I received the exact pendant I chose or if my profile information was correct. Adding to my frustration, Lulu's attitude was shockingly unprofessional. When I inquired about pearl care, she dismissively told me to read the manual because they were busy. This entire experience, especially on my birthday, was incredibly frustrating and disappointing. As a customer spending thousands of dollars at a luxury store, I expect a high level of respect and professional service. This experience fell dramatically short of those expectations and has left me with a profoundly negative impression of this store.

We had a horrible experience at Mikimoto, and Lulu (a short hair Asian lady in her 50s) was the one “helping” us. Lulu was like a new sales person who just finished their one day training and started to pour her very limited knowledge to us, without letting us speak. She talked nonstop about how great quality the pearls are, with a superior tone, as if we were coming to get education. When we asked to see some necklaces, we explicitly told her what we wanted, but unfortunately she completely ignored us and kept showing us “her favorite” pieces. And when we were thinking between two pieces, she tried very hard to have us pay for the one with the diamond since “you’re already spending so much money” “you don’t need many, but a good one!”, and taught us her philosophy “as a professional yoga trainer”. It’s hard to believe that Mikimoto’s hiring standard has dropped too low. Would never wanna buy stuff from this Lulu person.