668 Lexington Ave, New York, NY 10022, USA
Stopped in to have the battery changed in an expensive, vintage watch. Many jewelers do not keep these batteries on hand and I was expecting to hear they would need to order the battery or I would have to leave the watch (which I would NEVER have done). Two men were working and claimed they do have the proper battery. After opening my watch, one made a derogatory comment, accusing the last jeweler who changed the battery of using the wrong one. My watch kept perfect time with that battery until it ran its course. The salesman continued to comment about the wrong battery and told me how much better my watch would be with his battery. I paid and left. The following morning, my watch had stopped dead! I reset it and within a few hours, it stopped again. I did reset it and looked at it several days later and the time was completely off -- it was working but not keeping time. I do not live near this jeweler, if I did I would be right there demanding a refund. From his location in Manhattan, you would think they were reputable. Instead, I am left with a watch with a "new" battery that of course cost more than an average battery and it doesn't keep time. And, who knows if the battery he installed is doing damage to my watch. Buyer beware!
MARC JACOB JEWELERS is a distinguished destination for those seeking exquisite jewelry pieces, expert repair services, and personalized attention. Nestled in the heart of New York City at 668 Lexington Ave, this establishment has long been recognized as a beacon of quality and craftsmanship. Specializing in luxury watches, custom-designed jewelry, and fine gemstones, MARC JACOB JEWELERS caters to those who appreciate timeless elegance and exceptional service.
As a point of interest for both locals and visitors, this jewelry store stands out for its ability to combine traditional craftsmanship with modern innovation. Whether you're looking to purchase a unique piece or restore a cherished family heirloom, MARC JACOB JEWELERS offers tailored solutions that meet the highest standards of quality.
The store is open Monday through Friday from 9:00 AM to 6:00 PM, with extended hours on Sundays from 11:00 AM to 5:00 PM. Saturdays are closed, giving customers ample opportunity to explore their collections during the week and enjoy weekends with family.
MARC JACOB JEWELERS is known for its wide range of services:
One of the standout features of MARC JACOB JEWELERS is its commitment to customer satisfaction. Our team goes above and beyond to ensure that each client feels valued and understood. From helping you choose the perfect gift for a loved one to assisting with custom engravings, we offer a level of personal service that is hard to find elsewhere.
While browsing through our collections, you'll find everything from classic diamonds to bold statement pieces. We also offer a variety of promotional events throughout the year, including seasonal sales and special launches for new collections. Be sure to follow us on social media or sign up for our newsletter to stay updated on the latest trends and offers.
Customer Feedback:
MARC JACOB JEWELERS is more than just a jewelry store—it's a destination for those who appreciate fine craftsmanship, exceptional service, and timeless elegance. Whether you're a first-time visitor or a loyal customer, we invite you to explore our collections and experience the difference that makes us a trusted name in New York City.
668 Lexington Ave, New York, NY 10022, USA
Get directionsStopped in to have the battery changed in an expensive, vintage watch. Many jewelers do not keep these batteries on hand and I was expecting to hear they would need to order the battery or I would have to leave the watch (which I would NEVER have done). Two men were working and claimed they do have the proper battery. After opening my watch, one made a derogatory comment, accusing the last jeweler who changed the battery of using the wrong one. My watch kept perfect time with that battery until it ran its course. The salesman continued to comment about the wrong battery and told me how much better my watch would be with his battery. I paid and left. The following morning, my watch had stopped dead! I reset it and within a few hours, it stopped again. I did reset it and looked at it several days later and the time was completely off -- it was working but not keeping time. I do not live near this jeweler, if I did I would be right there demanding a refund. From his location in Manhattan, you would think they were reputable. Instead, I am left with a watch with a "new" battery that of course cost more than an average battery and it doesn't keep time. And, who knows if the battery he installed is doing damage to my watch. Buyer beware!
Nov 25, 2018 · E RubinDo not buy from this company. First watch they sent was used. They had removed some links that were in the box and there were some jewelers notes on a plastic bag also in the box. No plastic on the watch. Ordered a replacement. The replacement they sent came with a dead battery. So much wasted time.
Dec 24, 2019 · Michael HeidHad the watch technician rip my leather watch bracelet and pretend as if that was already there. Was still charged for my battery replacement.
Mar 23, 2022 · Michael BronsteinI was passing by and saw something i liked wasn't even thinking of purchasing anything until this kind man came out and introduced himself to me and started talking to me like i was a long lost friend he got me in showed me his products we went through most of the brands he explained to me all of the brands until i found the perfect watch very kind man.... he got me hes my new jeweler where i gonna come get all my repairs and all jewelry & watches bought from him
Sep 20, 2015 · Morris LatiSo excited with my new setting. Shows the stone brilliantly. Excellent service!!!
Jul 12, 2019 · Gynine montalto
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