Kwiat

Scott helped me to design and select an engagement ring. The whole process was very pleasant and professional, and I really appreciate the time he took to help me find the perfect jewelry. I highly recommend doing business with Kwiat.

I purchased my fiancé's engagement ring from this store after learning about them from a store in Tokyo. I travel a lot of places often, and I cannot ever recall doing business and getting a higher top notch service. From my first email to the store, all the way through the selection process and buying process, the communication was excellent. I cannot say enough good things about Kwiat and their employees.

I contacted Kwiat's concierge Megan Finn to inquire about a specific setting I had seen on their website. I told her that I had purchased my center stone from another vendor. She told me that generally Kwiat does not set stones purchased from other vendors but she requested I email her my GIA Report. I complied with Ms. Finn's request and she emailed me back saying Kwiat would be happy to set my "beautiful" stone in a Kwiat setting. Ms. Finn then proceeded with "great pleasure" to provide me details of the setting along with the cost. Subsequently Ms. Finn emailed me pictures of the setting. I felt like we were ready to move forward as soon as I received the stone and had it checked out by a GIA Gemologist. Later that evening, I realized that Kwiat had a store in Las Vegas. I had a trip planned over the Labor Day Weekend to Vegas and called and spoke with a sales agent at the Kwiat store to arranged seeing the setting I liked and a few others. A meeting was set up for the upcoming Saturday afternoon. The next day, I received an email from Ms. Finn requesting information from where I purchased the stone. I emailed her the name of the website. When that information was provided, Ms. Finn emailed me back and said "after further discussion, we will not be able to set your beautiful diamond." At this point the only thing that changed was Ms. Finn knowing the name of the vendor I bought my stone from and the fact that I was looking at settings at their store in Las Vegas. I have no idea who Ms. Finn had further discussions with regarding my stone that would make her renege on Kwiat's offer to set my stone. The quality of my diamond ( VVS1, a G color and excellent cut and symmetry) no longer mattered. So quality was not the issue. The Las Vegas store texted me and said they had reached out to the corporate offices and was told that I would have to work with Ms. Finn regarding my setting. The appointment to view settings was not allowed to go forward. All of this run around was a big waste of my time and derailed my plan for my ring setting. The entire process was totally unprofessional. Ms. Finn should have rejected my desire to purchase a Kwiat setting initially without asking for my GIA certificate. Once I sent her my GIA Certificate and she accepted my "beautiful" stone for a Kwiat setting, then sent me an estimate and pictures, Kwiat should have stuck to their commitment to set my stone. This type is treatment of potential consumers is highly unprofessional and a bit "weaselly." Watch out who you do business with.

This is a great family owned business. I have been going there for a few years and always get the best service. Their products are top notch and prices are very reasonable. Can't say enough good things about Kwiat.

Stunning filigree antique style ring. Ornate and unique, I have received several compliments. Quality is beautiful and love how it sparkles.