22 W 48th St STE 304, New York, NY 10036, USA
Was in NYC for our annual pre-holiday trip. Had lost a ring so I was looking to replace it. Unfortunately, I had forgotten to get a rider on my insurance policy for that ring so I could not claim it on my homeowners. I saw a beautiful ring in the window of Hueb on Madison Ave and went in. After looking at several gorgeous rings I purchased one. I asked they give me an appraisal on the ring so this time I could purchase a rider for lost jewelry on my homeowners policy. They gave me an "appraisal" in an envelope. When I got home, looking at the appraisal, the number and weight of the diamonds and emeralds in the ring was listed but it attached no monetary value to the ring. Given that this is the whole purpose of an appraisal, to know what it's worth, I called the store. Spoke with Fran. Told her I needed a monetary value and she told me it was on the receipt. While at the store I bargained a little and was able to get them to drop their price by 10%. So using the price on the receipt would tell me and the insurance company the value of the ring was really 10% less than the regular retail price, therefore, devaluing the ring. I attempted to explain that to Fran without success. At that point the salesperson who sold me the ring (who was lovely in our interactions) must have overheard our conversation and took over the call. I explained the situation and she asked me if I wanted the appraisal set at the full retail price or the "discounted" price. Full retail of course. Got off the phone and as I started thinking about it I started crying. Now every time I put the ring on my first thought will be this interaction.I know it's stupid but the ring is diminished in my mind. Logically, it's still a beautiful ring but, to me, it's lost some of its luster. I did call back and let them know how disappointed I was. The woman who sold me the ring assured me it was a beautiful piece of jewelry. And sorry there was a "misunderstanding" It was nice of her to try to deflect my feelings for her co-worker but... I'm still sad.
Nestled in the vibrant heart of New York City, Hueb stands as a beacon for those seeking exceptional fine jewelry. Our store, situated at 22 W 48th St STE 304, offers a stunning selection of luxury watches and diamond rings, catering to both traditional and modern tastes. Open from Monday to Friday, 9:30 AM to 5:00 PM, we invite you to experience our elegant ambiance where every piece tells a story.
Explore our rotating collections and special promotions, particularly during holidays and events, where we offer exciting sales and exclusive deals. Visit us Monday to Friday to discover why Hueb is your premier destination for fine jewelry in NYC.
Our customers appreciate our elegant store design and knowledgeable staff, as reflected in many positive reviews. One visitor praised the selection of diamond rings and watches, highlighting the helpfulness of our staff. However, we are mindful of past experiences where misunderstandings arose regarding appraisal processes, which we continuously strive to enhance.
22 W 48th St STE 304, New York, NY 10036, USA
Get directionsWas in NYC for our annual pre-holiday trip. Had lost a ring so I was looking to replace it. Unfortunately, I had forgotten to get a rider on my insurance policy for that ring so I could not claim it on my homeowners. I saw a beautiful ring in the window of Hueb on Madison Ave and went in. After looking at several gorgeous rings I purchased one. I asked they give me an appraisal on the ring so this time I could purchase a rider for lost jewelry on my homeowners policy. They gave me an "appraisal" in an envelope. When I got home, looking at the appraisal, the number and weight of the diamonds and emeralds in the ring was listed but it attached no monetary value to the ring. Given that this is the whole purpose of an appraisal, to know what it's worth, I called the store. Spoke with Fran. Told her I needed a monetary value and she told me it was on the receipt. While at the store I bargained a little and was able to get them to drop their price by 10%. So using the price on the receipt would tell me and the insurance company the value of the ring was really 10% less than the regular retail price, therefore, devaluing the ring. I attempted to explain that to Fran without success. At that point the salesperson who sold me the ring (who was lovely in our interactions) must have overheard our conversation and took over the call. I explained the situation and she asked me if I wanted the appraisal set at the full retail price or the "discounted" price. Full retail of course. Got off the phone and as I started thinking about it I started crying. Now every time I put the ring on my first thought will be this interaction.I know it's stupid but the ring is diminished in my mind. Logically, it's still a beautiful ring but, to me, it's lost some of its luster. I did call back and let them know how disappointed I was. The woman who sold me the ring assured me it was a beautiful piece of jewelry. And sorry there was a "misunderstanding" It was nice of her to try to deflect my feelings for her co-worker but... I'm still sad.
Dec 15, 2017 · Robyn SunaTERRIBLE CUSTOMER SERVICE!!! Some man just had the nerve to hang up on me when I’m inquiring about a $10,000 ring. CUSTOMER LOST
Mar 08, 2023 · H FDesign exclusivo em uma loja maravilhosa
May 13, 2017 · Ellen Abud
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