CHANEL

It’s been so great to have the very first coco crush ruby necklace!! Love Simone😘😘and the entire team and store is great. A wonderful in store experience🖤🤍

I had an unpleasant experience at this Chanel store due to an associate named Racta (not sure of the exact spelling). As I approached her to inquire about a different size, she deliberately raised a scarf as if to avoid me, despite being only a meter away. Her demeanor was cold and unwelcoming, and she seemed irritated for no reason. Then she kept me waiting only to bring out the wrong pair. When I pointed out the mistake, she insisted that it was the correct pair, even though it clearly wasn’t. Despite proving her wrong, she still didn’t provide the correct item. Her attitude completely dampened the holiday spirit. I ended up purchasing the loafers I wanted from Bergdorf Goodman nearby. I’ve shopped at Chanel and their jewelry department many times before, but this was by far my worst experience. I do not recommend this store.

I don’t understand why they allowed me to book an appointment on Christmas Day if they didn’t intend to open the store. Update: I got another appointment the following day and received a small gift as an apology for the mistake in their system. I appreciate how they handled the situation, but their online system still needs improvement.

I visited this store on December 31st to purchase the Eternal N°5 single earring for my wife, a piece available in Beige and White 18K gold with brilliant-cut diamonds. Unfortunately, my experience was far from what I would expect from a luxury brand. Upon entering, the person at the door didn’t acknowledge me or inquire about my needs. I approached the jewelry section on the right, where the salesperson directed me back to the person at the door, Mark. Mark eventually attended to me, showing me the White Gold version in the display without taking it out. When I asked for the Beige Gold version, he said he’d check. After some time, he returned with a Beige Gold earring missing its hook. When I inquired if it was a clip-on, he insisted it was—even though it was clear the hook had broken off. I asked to see the white gold one in the glass display and once it out we saw the hook on that was intact. To make matters worse, he tried to assure me they could "add the hook back," as if this broken piece was acceptable to sell as new. I decided to check the store's website on my phone, which clearly showed the earring as a hook-on design. His attempt to pass off the broken earring as a clip-on was frustrating and unprofessional. When I expressed my dissatisfaction, Mark informed me that the item was available at the Madison Avenue store. Curiously, he omitted the closer 57th Street store until I specifically mentioned it. I left and went to the 57th Street store, where I found the Beige Gold earring in perfect condition. My wife loves the piece, but this ordeal left a sour impression. In this digital age, such oversight and deliberate misinformation are unacceptable, especially from a brand of this stature. Customers expect professionalism, transparency, and quality—not to be misled or sold damaged goods. I hope the management addresses these issues to restore the reputation of this store.

While this fine jewelry-focused location is relatively new as compared to others in the city, the staff are professional and friendly. They also quickly answered an inquiry I made over the phone before my visit. In particular, Shasha went well beyond what I would expect when helping me find a gift, and I'd highly recommend her expertise and service.