Cartier Fifth Avenue Mansion

Their interior is amazing. It’s always stunning and beautiful! But do not expect their customer service will be as wonderful as its interior or building. I have purchased trinity earring a year ago. Service was not excellent but OK considering NY is known for less customer friendly or there is no “customer service” anyway. Since then, I stepped into this beautiful building several times. Every time, I feel I am not welcomed at all. Almost all sales associate is looking at their phone checking something and don’t even greet customers. They maybe checking inventory, reservation but it does not mean they can’t welcome customers. They are standing and leaning on glass case. You will enjoy their architect and interior, but not their service.

What a wonderful experience. Please make sure you book an appointment in advance to reassure a smooth transition and avoid waiting an hour to be seen. We where welcome by the nice door man to the lobby where we check in and confirmed our appointment. We where directed to the 3 floor and allowed to look around while we waited for out sell person . 5 minutes after we where introduced to Kristina F. Kristina F. was our sell person and she was amazing and polite. We no problem she showed us all the items we where looking for. We tried them on and gave us privacy to decide. Then we where scored to a private table to finish our transaction offered champagne and chocolate while we waited for our nice wrap new jewelry. Kristina F was sweet and knowledgeable about all item in the store. She made us feel comfortable and welcomed . I will recommend to book your appointment with her as you will have all experience you are looking for in a hide end store. - My first peace of cartier and the whole experience was amazing Great costumer service!

I had an incredible experience working with Rodica! Her expertise and attention to detail made selecting the perfect piece a memorable and enjoyable process. She took the time to understand my preferences and budget, offering options that matched my vision perfectly. The consultant’s knowledge of gems and metals, along with her warm, professional demeanor, truly set them apart. I felt confident in my purchase, knowing I was in trustworthy and capable hands. Highly recommend for anyone looking for an exceptional jewelry buying experience!

What a wonderful experience! If you’ve never been, I highly recommend visiting and asking for Roberto Campos, a Luxury Jewelry Sales Associate. He will give you the time you need, and his expertise will make your trip a perfect experience.

We came in to the location with a good idea of what we were looking to purchase but wanted to see things in person to confirm purchase. Walking in we were assigned an older gentlemen to help us. We ended up getting what we wanted and they have a good selection of all things cartier. The only reason I cant leave a higher score is because the customer service needs to be much much better! luxury brands like Cartier should have much higher level of service. Our service was simply sub par. We were asking all the questions and actively trying to figure things out, superior customer service would’ve helped you and advise you to make the best decision. The customer service needs to be much more warm and friendly - perhaps not everyone is the same at the location but i can only speak of my experience. Cartier, our family are long time customers - i love your products but you need to provide much better customer service because if you don’t they will seek it somewhere else.